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Question about Brother MFC-7220 All-In-One Laser Printer

1 Answer

Paper jam when copying

I removed the paper tray, opened the top door and tried to remove the paper. It wouldn't budge. I then opened the rear top door and got as much paper out as I could. I tried to open the very back but it would only come out on the left side. Still the paper would not completely come out - what little of it was left. Machine won't do anything until I get all the paper out from between those rollers and I've torn off as much as I can see. Your help would be SO MUCH APPRECIATED!

Posted by icarus70 on

  • icarus70 Aug 25, 2007

    Thanks very much. That makes good sense and I will try that in the morning when I'm a little more clearheaded. Sounds like you've been through this yourself - thanks for sharing!
    And thanks, too, for such a prompt response.

    Kind regards,
    Sandy (Icarus 70)

  • icarus70 Aug 28, 2007

    I am just amazed that a smart company like Brother would engineer a product like my 4 in 1 that would demand that one practically take it apart in order to solve the problem of a paper jam! Of all the problems that might occur on any such product, the paper jam is probably the most frequent and usually the most easily fixed. Had I known this beforehand, despite my loyalty to Brother as a brand, I might have chosen a 4 in 1 by another maker!


1 Answer

Geraldine Watts

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You need to play "i can do it i trust myself" and actually open up the top of unit or back, whichever will allow you to access the rollers. The roller is better accessable with unit opened up. If you do not do it, you will have to pay a pc expert to do it for you and they usually have a base rate and a by the hour rate on top. Remeber to write down the exact steps and any screws you remove, so it all goes back the same way. Be careful not to damage the paper sensor or other intricate machinery when you take out the paper. The only other option is to try and use tweezers to grasp any strands of paper with unit open normally, and once closed, press paper feed button to dislodge. Good luck.

Posted on Aug 25, 2007

  • Geraldine Watts Aug 28, 2007

    You are most welcome icarus70, glad i have helped. I actually do this to keep my brain ticking over as i have nerve and muscle disability leaving me imobile alot of times. I love lexmark as they are easy to work on, seem to be easily fixed. Canons aren't too bad either. I have a lexmark all in one and i just love it. All printers will eventually have a jam, it is as inevitable as car servicing, but some are less likely and better than others. Good luck in the future! regards lilacgerry

  • Geraldine Watts Aug 31, 2007

    I am glad it is fixed, you post back if you have further issues, yes, i would probably avoid brther again if you have repeated problems like this. A machine in my oopinion should be easily accessed for normal errors fixing. A jam is a normal error that can and will happen in all printers. Easy access without unscrewing is a must. Cheers lilacgerry xxx


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Related Questions:


Paper jam while back yo back printing, one side copy is coming easily


Please clear out the paper jam by removing the tray and removing any pieces of paper stuck in the printer. You can also open up the back of the printer and remove paper as well. Then, try to print on both-sides again. If your printer has multiple trays, try switching the source tray prior to printing.

Thank you.

How to clear paper jam?

How to clear the jam depends on where the jam is.

If the Jam is in Tray 1:
1. If you can see the jammed sheet, remove the jammed sheet by pulling it straight out.
2. If you cannot see the jammed sheet, open the tray 1 door and pull out tray 2.
3. Push down on two tabs to release the tray 1 panel.
4. Remove the jammed sheet by pulling it straight out.
5. Push up on two tabs to replace the tray 1 panel.
6. Replace tray 2.

If the Jam is in Tray 2:
1. Pull out tray 2 and place it on a flat surface.
2. Remove the jammed sheet by pulling it straight out.
3. Replace tray 2.
4. Press OK to continue printing.

If the Jam is in the Fuser area:
1. Open the rear door.
2. Remove any jammed sheets.
3. Close the rear door.

If the Jam is in the Output Bin:
1. Look for jammed paper in the output bin area.
2. Remove any visible media
3. Open and then close the rear door to clear the message.

It is possible that the paper may tear when clearing the jam. Be sure to clear any paper fragments that tear off.

Paper Jam 13.20 on HP 4015


Media stopped in the paper path during power on or when the top door was closed.


1. Open top cover and remove toner cartridge. Remove all media in the paper path, and then re-install toner then open and close the top cover.

2. Open read door and pinch blue latches on fuser and pull it out. Inspect the sensor flag for correct movement and any paper obstructions in the fuser rollers. Re-install fuser and Confirm rear door closure.

3. Remove tray 2 and confirm paper is not jammed in the pickup area. Confirm paper size adjusters in the tray are correctly set for paper being used. (Do not set back paper stop to ANY)

4. Replace any defective sensors or flags

Hope this helps. Please keep us updated and remember to rate this answer.



How can i remove the paper inside the printer

For the paper jam issue turn around the printer and open the back door to pull the paper.
and for the power issue unplug power cord from wall and from the printer side too,plug everything back and ready to work.

Paper jam error message but there is no jam

usual problem is a paper sensor (most likely a small lever) has gotten stuck.. find the paper sensors and reposition them

When printing paper continues to jam.

  1. Take out paper tray 1.
  2. Remove any jammed sheets of paper you find there.
  3. Once you have done this, reinstall the paper tray and try printing again.
    Note: You may receive a message informing you that another sheet of paper is jammed elsewhere in the printer. If so, please open the front door and remove the toner cartridge. Also open the rear door of the printer (and the duplex option if a duplex unit is installed). Remove any and all jammed sheets of paper you find. Then try printing again.
  4. If the printer jams again with a 241 Paper Jam error message, look to see if it has tried to feed a sheet of paper out of the tray.

Paper jam


try this....

> unplug power chord
> open the rear access door
> remove the paper jammed
> close the rear access door
> plug the power chord
> try to copy

thanks and regards

Fax Jam

hp tells me to do the following
does this help you ?

Issue While printing, copying, or receiving a fax, a paper jam occurs. If the jammed paper is removed incorrectly, other problems may occur. Clearing paper jams Remove the jammed paper by following the steps below: WARNING: Jammed paper must be removed using the rear access door to avoid mechanical damage. Do not remove jammed paper from the front of the all-in-one.
  1. Turn off the HP product and turn it so the back of the all-in-one faces you.
  2. Disconnect the power cord from the back of the all-in-one. CAUTION: The power cord must be disconnected to allow the paper feed rollers to turn freely and avoid mechanical damage.
  3. Locate and open the rear access door by pressing in on the left side tab to release the catches and then pulling the door toward you. Figure 1: Removing the rear access door c00100775.jpg
  4. Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to Buy on this page to order replacement parts.
  5. From the rear access door opening, remove the jammed paper.
  6. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
  7. Reinstall the rear access door.
  8. Reconnect the power cord and turn on the all-in-one.
Preventing paper jams The following information will help prevent paper jams from occurring:
  • Never use paper that is wrinkled or damaged in any way.
  • If you are having problems using paper that has already been printed on once (recycling), replace it with fresh paper.
  • Remove and then reinstall the rear access door. Verify that the access door is fully locked in place. The paper can skew if the rear access door isn't locked.
  • Every six months to one year, clean the paper feed rollers with a rag lightly moistened with clean water. Over time the paper feed rollers accumulate dust and do not function as well as they once did.
  • When printing envelopes, tuck the flap into the envelope and crease the folds before printing.

richard from chicago
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