I removed the paper tray, opened the top door and tried to remove the paper. It wouldn't budge. I then opened the rear top door and got as much paper out as I could. I tried to open the very back but it would only come out on the left side. Still the paper would not completely come out - what little of it was left. Machine won't do anything until I get all the paper out from between those rollers and I've torn off as much as I can see. Your help would be SO MUCH APPRECIATED!
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Re: Paper jam when copying
You need to play "i can do it i trust myself" and actually open up the top of unit or back, whichever will allow you to access the rollers. The roller is better accessable with unit opened up. If you do not do it, you will have to pay a pc expert to do it for you and they usually have a base rate and a by the hour rate on top. Remeber to write down the exact steps and any screws you remove, so it all goes back the same way. Be careful not to damage the paper sensor or other intricate machinery when you take out the paper. The only other option is to try and use tweezers to grasp any strands of paper with unit open normally, and once closed, press paper feed button to dislodge. Good luck.
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If the Jam is in Tray 1: 1. If you can see the jammed sheet, remove the jammed sheet by pulling it straight out. 2. If you cannot see the jammed sheet, open the tray 1 door and pull out tray 2. 3. Push down on two tabs to release the tray 1 panel. 4. Remove the jammed sheet by pulling it straight out. 5. Push up on two tabs to replace the tray 1 panel. 6. Replace tray 2.
If the Jam is in Tray 2: 1. Pull out tray 2 and place it on a flat surface. 2. Remove the jammed sheet by pulling it straight out. 3. Replace tray 2. 4. Press OK to continue printing.
If the Jam is in the Fuser area: 1. Open the rear door. 2. Remove any jammed sheets. 3. Close the rear door.
If the Jam is in the Output Bin: 1. Look for jammed paper in the output bin area. 2. Remove any visible media 3. Open and then close the rear door to clear the message.
It is possible that the paper may tear when clearing the jam. Be sure to clear any paper fragments that tear off.
Media stopped in the paper path during power on
or when the top door was closed.
1.Open top cover and remove toner cartridge. Remove all media in the
paper path, and then re-install toner then open and close the top cover.
2.Open read door and pinch blue latches on fuser and pull it out.
Inspect the sensor flag for correct movement and any paper obstructions in the
fuser rollers. Re-install fuser and Confirm rear door closure.
3.Remove tray 2 and confirm paper is not jammed in the pickup area.
Confirm paper size adjusters in the tray are correctly set for paper being
used. (Do not set back paper stop to ANY)
4.Replace any defective sensors or flags
Hope this helps. Please keep us updated and
remember to rate this answer.
For the paper jam issue turn around the printer and open the back door to pull the paper.
and for the power issue unplug power cord from wall and from the printer side too,plug everything back and ready to work.
Once you have done this, reinstall the paper tray and try printing again. Note:
You may receive a message informing you that another sheet of paper is
jammed elsewhere in the printer. If so, please open the front door and
remove the toner cartridge. Also open the rear door of the printer (and
the duplex option if a duplex unit is installed). Remove any and all
jammed sheets of paper you find. Then try printing again.
If the printer jams again with a 241 PaperJam error message, look to see if it has tried to feed a sheet of paper out of the tray.
Clearing a paper jam from the rear door
Follow the steps below to clear a paper jam through the rear door.
Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the unit.
Figure 1: Removing the rear door
Gently pull the paper out of the rollers.
If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all of the pieces of paper from the unit, more paper jams are likely to occur.
Replace the rear door. Gently push the door forward until it snaps into place.
Press Cancel to continue the current job.
Clearing a paper jam from the front door
If necessary, pull the input tray down to open it. Then, lower the print cartridge door.
Figure 2: Lowering the print cartridge door
Gently pull the paper out of the rollers.
If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the unit, more paper jams are likely to occur.
Close the print cartridge door.
Figure 3: Closing the print cartridge door
Press Start Copy Black or Start Copy Color to continue the current job.
hp tells me to do the following
does this help you ?
While printing, copying, or receiving a fax, a paper jam occurs. If the jammed paper is removed incorrectly, other problems may occur.
Clearing paper jams
Remove the jammed paper by following the steps below:
Jammed paper must be removed using the rear access door to avoid mechanical damage. Do notremove jammed paper from the front of the all-in-one.
Turn off the HP product and turn it so the back of the all-in-one faces you.
Disconnect the power cord from the back of the all-in-one.
The power cord must be disconnected to allow the paper feed rollers to turn freely and avoid mechanical damage.
Locate and open the rear access door by pressing in on the left side tab to release the catches and then pulling the door toward you.
Figure 1: Removing the rear access door
Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to Buy on this page to order replacement parts.
From the rear access door opening, remove the jammed paper.
Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
Reinstall the rear access door.
Reconnect the power cord and turn on the all-in-one.
Preventing paper jams
The following information will help prevent paper jams from occurring:
Never use paper that is wrinkled or damaged in any way.
If you are having problems using paper that has already been printed on once (recycling), replace it with fresh paper.
Remove and then reinstall the rear access door. Verify that the access door is fully locked in place. The paper can skew if the rear access door isn't locked.
Every six months to one year, clean the paper feed rollers with a rag lightly moistened with clean water. Over time the paper feed rollers accumulate dust and do not function as well as they once did.
When printing envelopes, tuck the flap into the envelope and crease the folds before printing.