Here are some diagnostics.
1. Go to control Panel and then to scanners & camera.
2. look for your scanner there.
3. if you find your scanner there try to scan from the wizard and you will be able to scan you docs.
To Reinstall the Hp Director....
1. first uninstall the HP director software using the removal utility located in your cd...
The uninstaller on the Internet is newer and works better than the one
on the CD-ROM. Use this method only if the Internet version is not
available. Follow the steps below to use the CD-ROM version only if you
cannot get the regular uninstall to work correctly and cannot access
the Internet:
-
Leave the USB cable disconnected from the all-in-one.
-
Insert the all-in-one CD-ROM into the computer. Cancel or close any installation windows that appear.
-
Right-click the
Start
button, and then click
Explore
. This will open Windows Explorer.
-
In the pane on the left, locate the CD-ROM drive letter that contains the all-in-one CD-ROM.
-
There
are two different versions of the software for some of these models.
Use the file path that pertains to your version of the all-in-one
software.
-
Early versions of the HP Officejet 6100 and PSC 2100 and 2200 series: Double-click the file
hposcr01.exe
, located in the
Drivers\Uninst\language (ENU for English, ESN for Spanish, FRA for French, or PTB for Portuguese)
folder of the CD-ROM.
-
The newer software version: Double-click the file
Cleanall.bat
, which is located in the
Util\CCC\Cleanup
folder of the CD-ROM.
ONCE THE SOFTWARE IS COMPLETELY REMOVED.RESTART THE PC AND TRY TO INSTALL THE HP DIRECTOR SOFTWARE FROM THE CD.
Let me know for any further help....
http://www.ikarmatech.com
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