Canon U.S.A., Inc. has
further streamlined the process for delivering Canon Engine System Software used
in the majority of our ISG MFPs. The improvements address our software
distribution process that allow Canon support personnel to secure executable
Canon Engine System Software files more quickly and eliminate the need for
imaging a CD. Additionally we will be providing with the executable file a USB
file to be utilized with a USB
Flash Drive.
NOTE: If a series/model of
imageRUNNER is not listed under 'System Software Downloads' that means the
cd-rom must be ordered from CUSA. The part number to order system
software cd-rom's in always included in the Technical Publication announcing the
release of the system software.
Fiery (EFI) Controller System
Software:
The system software files for the Fiery controllers (ex.
ColorPASS, imagePASS, imagePRESS Server, etc) are not currently available for
download. You must obtain the physical System Software CD for your specific
model Fiery controller.
System Software
FAQs
1. What is SST System Software?
To improve Dealer Productivity,
Canon U.S.A., Inc. is now posting Engine
System Software on e-Support as a Self Extracting zip file (SST System Software)
and (USB System Software). These System Software files allow the Dealer
Technician to download System Software from the Canon e-Support website, extract
right onto their Laptop and register in the Service Support Tool to be used when
upgrading. The interim step of creating a CD-ROM has been eliminated.
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2. What is USB System
Software?
Flashing via a USB Flash Drive has
been available previously for some models. This file format does not change the
scope of the models which allow this type flashing. However, this file format
does streamline the process in preparing the USB Flash Drive. When extracting the USB
System Software file, it will automatically be placed in the following
directory: C:\Canon File Folder\SST System Software Folder\USB Files. The File
can be moved directly to the USB
Flash Drive using standard Windows functions. No
other preparation is required when upgrading specific models.
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3. Can Multiple System Software
be placed on a USB Flash
Drive?
Multiple System Software versions
can be placed on a USB Flash
Drive. (Note: This depends on the USB memory size and
the size of the specific System Software.)
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4. When using "Assist Mode", the
Service Support Tool displays the message "Necessary firmware is not
registered"?
Use Service Support Tool v4.22Ef
or higher.
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5. What is the minimum
USB Flash
Drive size?
The minimum USB Flash Drive size
is 1 GB (gigabyte).
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6. Which USB Flash Drive
manufactures are supported?
Canon U.S.A., Inc.
does not recommend any manufacturer.
Canon USA, Inc. Systems & Technical Support Division
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