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Gamertag recovering bought the elite today, used live this morning and when I tried to recover my GT to it it comes up with "windows live id cannot associate with that gamertag" I have checked that the windows live id is correct by logging on to the internet with it, and the gamertag I have had for donkeys years, spoke to xbox and they dont have a clue???? The way I read it is that the info is all correct just not linked together. Also when I go on the xbox website and try to log on so that my gamer card etc shows it sends me straight to registration wizard??? But like I said I have had my GT for 3 years now.??? Pleased help as I am dying to play my new xbox..

Posted by Ellie Walker on

  • 10 more comments 
  • ottow Nov 19, 2007

    The same exact problem except my harddrive went dead so i bought a memorycard to at least recover my Gamertag before my new harddrive came in. It sayds the same thing about the windows id not being linked, i tried to change the info but still nothing works, wtf microsoft

  • casolino Nov 25, 2007

    when i try to recover my gamertag that i erased yesterday in order to fix another problem it comes up with the error that my windows live id is not associated with my gamertag. i called up support like 10 times and they are telling me to reset my password for the id linked to the gamertag which is [email protected] but i tried doing that and it said the id wasnt existent. idk what i am going to do but i need my gamertag back. i tried creating an id with the same email which windows live let me do and then going on live and trying to recover my gamertag but it still says the id is not associated with my gamertag. i also tried contacting windows live ppl and they gave me answers that did not help at all. can someone please help??!

  • Anonymous Jan 19, 2008

    yah same here...gay

  • kkkkk kkkkkkkkk Mar 01, 2008

    same here. is there any way we can tell Microsoft to add a 're associate my Windows Live ID (or whatever email) with my gamer tag' service and actually get them to do it?!

    lol that would be GREAT!

    i really want my GT too, played on it since Classic XBOX realize and when i upgraded to 360 thats when i had my problem.

  • Mchiovitti Aug 26, 2008

    i bought xbox live like 3 months ago and now the gamertag that i have be useing with all my points and stuff on it is saying that same thing. i have never had xbox live before and want to play online.

  • Anonymous Sep 06, 2008

    bought the elite today, used live this morning and when I tried to recover my GT to it it comes up with "windows live id cannot associate with that gamertag" I have checked that the windows live id is correct by logging on to the internet with it, and the gamertag I have had for donkeys years, spoke to xbox and they dont have a clue???? The way I read it is that the info is all correct just not linked together. Also when I go on the xbox website and try to log on so that my gamer card etc shows it sends me straight to registration wizard??? But like I said I have had my GT for 3 years now.??? Pleased help as I am dying to play my new xbox..

  • Anonymous Sep 21, 2008

    I had my gamertag for two years now, and accidentally deleted it, and now when I try to recover it, it says: This windows live ID is not associated with your gamertag.



  • gray9876 Nov 21, 2008

    I have this EXACT problem, I accidentally deleted my Windows MSN account, and now I can't recover my gamertag or log onto the website like you and it's because they are now not associated. When i've phoned Xbox up they ahve told me I can add a new Windows live Id to my Gamertag but for some reason it wont let me and just gives me an error message!!

  • Nick Miller
    Nick Miller Jan 08, 2009

    Same problem... even have the original email [email protected] but getting bad name/pwd on xbox 360 for live id.

    go to passport.net to RESET pswd and it appears that there is no associated windows live id. so i created one for that email address. now xbox 360 says gamertag and live id not linked.... same problem. xbox.com only lets you use a new gamertag as stated here. Its now 2009... anyone found a fix yet???

  • Anonymous Feb 03, 2009

    same 

  • Anonymous Apr 09, 2009

    I was in the middle of a game on halo 3 and it just signed me out. i tried to log back on and it said my account has been recovered on a differend console?!!? so i tried to recover it and it said my windows live id is not associated with my gamertag. please help!

  • Anonymous Apr 18, 2009

    Pretty much the same. Except that I'm trying to recover my gamertag on a friend's console when I'm coming over.

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6 Answers

Anonymous

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I ******* HATE XBOX360 GODAMNIT!, AFTER 3 XBOX'S AND 2 GAMERTAG'S I HAVE TO SAY **** MICROSOFT AND ITS PEICE OF **** 360

Posted on Mar 30, 2009

adunowski

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HERE IS SOME BAD NEWS.... This is stupid considering it is possible that people change e-mail addresses.

You cannot unlink the primary gamertag to your primary Windows Live ID.

Please note that online primary profiles are attached to the primary Windows Live ID that was created the time you joined Xbox Live. You cannot unlink these. Even if it is no longer used, it will still appear in our database as a history of a certain gamer way back. No one can use it again.

Best Regards,

Henry
Microsoft XBOX Support Services
http://support.microsoft.com/

Posted on Dec 03, 2008

jeff byrne

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I forget my email address been years since i used it.. How can i get back on line and play games ???

Posted on Oct 12, 2013

Anonymous

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Well then...does anyone actually know the awnser!!! this is REALLY aggrivating!

Posted on Oct 15, 2010

Anonymous

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I dont get it its soo dumb!!!!!!!!!! i tried everything but nothing works i really wish Microsoft would make it more simple

Posted on Jul 20, 2010

Anonymous

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Its simple, if you are dying to play it, create a new account, its short and easy. sorry... when you made your "donkeys year" old GT, did you say "Yes" to the message that popped up saying "I want to link this email address to my GT"? that usually helps... otherwise, idk what to tell you other than you are SOL.

Posted on Sep 20, 2007

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Related Questions:

0helpful
1answer

How can fix the corrupted profile in xbox 360?

                      You will need to recover your Gamertag.
                        To recover a gamertag
                        To recover your gamertag, you need the associated Windows Live ID and password for your Xbox LIVE account.
                      1. If you're signed into Xbox LIVE with another gamertag, press the Guide button, and then press X on your controller to sign out.
                      2. Press the Guide button again, and select Recover Gamertag.
                      3. Select Recover Gamertag again.
                      4. Enter your Windows Live ID and password for the gamer profile that you want to recover.
                      5. Follow the on-screen directions.
                      Notes
                      • You can enter information using a USB keyboard, the Xbox 360 Chatpad, or your Xbox 360 controller and the on-screen keyboard.
                      • For Xbox LIVE child accounts, the associated Xbox LIVE adult account credentials are required to complete the recover gamertag procedure.
                    0helpful
                    1answer

                    My sons xbox password was forgotten and now he cant add any of his friends what do i do

                    Are you talking about the manual passcode that you assign on each console? Or the password to his XBox Live account?
                    _________________________________________________________________________
                    What do I do if I forget my pass code for my Xbox LIVE Account? If you have forgotten your Xbox LIVE account pass code, recover your account using Xbox LIVE.

                      To recover a gamertag
                      To recover your gamertag, you need the associated Windows Live ID and password for your Xbox LIVE account.
                    1. If you're signed into Xbox LIVE with another gamertag, press the Guide button, and then press X on your controller to sign out.
                    2. cntrlr_guidebtn01.jpg
                    3. Press the Guide button again, and select Recover Gamertag.
                    4. guideprofile_recvrgmrtgsignedout.jpg
                    5. Select Recover Gamertag again.
                    6. Enter your Windows Live ID and password for the gamer profile that you want to recover.
                    7. Follow the on-screen directions.
                    __________________________________________________________________________

                    What do I do if I forget my password for my Xbox LIVE Account? I recommend you follow these detailed instructions if you have forgotten your actual Xbox Live password. Good Luck. http://hubpages.com/hub/Forgot-Xbox-Live-Password-Recover-Password-or-Gamertag


                    0helpful
                    1answer

                    I just had my console repaired and now I can't sign into xbox live...

                    To recover a gamertag
                      To recover your gamertag, you need the associated Windows Live ID and password for your Xbox LIVE account.
                    1. If you're signed into Xbox LIVE with another gamertag, press the Guide button, and then press X on your controller to sign out.
                    2. Press the Guide button again, and select Recover Gamertag.
                    3. Select Recover Gamertag again.
                    4. Enter your Windows Live ID and password for the gamer profile that you want to recover.
                    5. Follow the on-screen directions.
                    1helpful
                    2answers

                    My xbox said that it cant connect and to try again

                    this also happens when you recover you gamer tag too many times, its a safety thing, go to live.com sign in an you will have a message follow the steps to re activate your account, sill i know but it worked for me...
                    1helpful
                    1answer

                    Xbox 360 coming up corrupt profile how do i fix.

                    corrupt profile which mean your gamertag is corrupted the solution is to delete your profile and recover the gamertag but before deleting your profile check first your windows live id in the console by:
                    1.press the guide button and go to the settings blade and choose account management
                    2.select the windows live ID your current windows live ID can be seen at the right side of the screen.
                    3.note it down the current windows live ID

                    Deleting the profile:
                    1.make sure you are connected to the internet
                    2. press the guide button or the silver button in the middle of the controller
                    3.kindly go to the settings blade(which is in the right part of the screen)
                    4.go to system settings and then memory
                    5.choose the hard drive and then go to the gamer profile and choose your gamertag
                    5.select delete profile only

                    Recovery of the gamertag:
                    1.press the guide button
                    2.select the option recover gamertag
                    3.it will ask your gamertag,email (which is your windows live ID) and password.
                    0helpful
                    1answer

                    Ok when i first got xbox live until

                    hi
                    if you lost your account or your gamertag here is the tip to recover the gamertag

                    1.make sure you are connected to the internet
                    2.logout/sign out other profiles in the console
                    3.press the guide button or the silver button in the middle of the controller
                    4.chose recover gamertag
                    5.enter the gamertag
                    6.enter the email and password ( email or windows live ID this is the email you use for the sign up of the gamertag)
                    1helpful
                    1answer

                    Why does my xbox360 always when i try to go on xbox live it says to go to your website it says cant connect to xbox live select test connection to troubleshoot or try recovering your profile

                    it only means that your gamer profile is corrupted here's how to recover and delete your gamer profile

                    to delete the gamer profile

                    1.press the guide button or the silver button in the middle of the controller
                    2.go to settings blade
                    3.select system settings
                    4.select memory
                    5.select hard drive
                    6.select game profile choose your profile and choose delete profile only

                    to recover the gamertag

                    1.make sure you are connected to the internet
                    2.logout/sign out other profiles in the console
                    3.press the guide button or the silver button in the middle of the controller
                    4.chose recover gamertag
                    5.enter the gamertag
                    6.enter the email and password ( email or windows live ID this is the email you use for the sign up of the gamertag)

                    2helpful
                    1answer

                    Signed up to xbox via online xbox, not console.

                    What you should try and do is set up a "guest" profile. I'm assuming you just bought your Xbox and have turned it on for the first time? Hence you need a gamertag to get your Xbox set up.
                    They simply need to have a profile on there so you can go to the dashboard. (Hence why people usually create their Xbox Live Gold accounts on their actual Xbox 360.
                    Forget for a moment, that you already have a gamertag. Create a new gamertag (you will automatically get a silver account) once you get to the dashboard, you will be able to go to profiles and the very last option and select "recover gamertag" because at the moment, your gamertag isn't on your actual console yet. Put in the details of your gamertag, password, email etc. And accept the terms & use then recover the gamertag.
                    I'm not sure, but you may be able to recover your gamertag the very first time you turn on your Xbox (which is what you may be having trouble with). If you could, let me know some more of the details and I could give you a more specific answer.
                    Otherwise:
                    1. Recover gamertag

                    or

                    1. Create a new gamertag (NOT gold, NOT on Xbox.com)
                    2. Recover gamertag through profiles --> recover gamertag

                    Hope I was of some help.
                    1helpful
                    1answer

                    Profile corrupt

                    If you still remember the windows live id on the account, i can help you, but we need to use Live chat so that i can assist you.
                    0helpful
                    2answers

                    My gamertag

                    if u cant remeber ur windows live id try changing it den enter the new one on ur xbox bo clicking the profile button on ur controller scroll all the way to the right go down to account managment then u should have the option to change ur windows live id and password
                    Not finding what you are looking for?

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