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Well, if the computer does not recognize that anything has been plugged in, there might be a fault with the cable itself, or the connection unit of the device you want to access. I would try plugging it into one of the other USB ports at the back of the pc and see if the computer responds differently to the insertion of a cable. Hope this can help.
Just opened mine an hour ago. Version 3.0 Sonic Stage in the box. They really want you to use their Atrac compression. In Sonic Stage, Import your files (or let it create your libray), then it will convert as needed.
I am now listening to music. Meanwhile I have downloaded Sonic Stage 4.3 from Sony website, as well as the 4.3 security patch.
However, they have an MP3 driver that will allow you to load MP3 onto this device, without Sonic Stage (you'll need to install). Doesn't say if it will allow WMA too.
Hardware issue (needs replacement) most likely, but: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.