Question about Zanussi 24 in. DE6965 Built-in Dishwasher

4 Answers

Zanussi aqua pulse de 6965

We are getting a al5 alarm/error code what does this mean/

Posted by eelmit77 on


4 Answers


  • Level 1:

    An expert who has achieved level 1.

    Welcome Back:

    Visited the website for 2 consecutive days.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

We have AL5 quite requlary. It seems to be related to the pressure of the water going into the machine. I think if it is too high this alarm can be tripped.

There are two main ways we rectify the problem:

1. switch off the inlet water supply. Disconnect the hose at the machine. Let any surplus water drain out (only a couple of spoonfuls). Reconnect and switch on water.

That sometimes resets a sensor inside that relates to the AL5.

2. If the above fails then we remove the panel where the inlet water hose connects to the machine (There are three screws). Then carefully left this panel away from the machine. It will not come right out as it is connected to various bits inside the machine but you can get some access inside. On the left hand side there is a pink pipe with a white stopper on the end. Remove the stopper and let an excess of water out (this might be as much as a cup full). Of course, this must be done with the machine switched off and un-plugged from the mains!! There are electrics inside.

Once the pink pipe is drained, put the stopper back on and reassemble and connect. 90% of the time this works fine.... but the problem does come back.

If it doesn't work after the second procedure has been done then try leaving it over night (with the water inlet switched off) and try again in the morning.

I have experimented with putting the inlet tap half on (i.e. to lessen the flow of water) and that seems to give us longer before the problem returns.

I checked on a site a while back which had suggested that Zanussi were aware of a design problem. Of course, unless cars, they have no recall policy. I have tried to ring them once or twice but have got nowhere. Its hard to tell at times whether you are ringing the right company let alone the right department!!

Posted on Feb 26, 2008



  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

  • Contributor
  • 2 Answers

Have experienced same prob for weeks. Its all about the solenoid and yes, there is a mod kit to replace the single solenoid with a double. Don't know how much it costs. Just spent £165 on it to replace pump as dictated by visiting "engineer". I'm sure replacing solenoid would have fixed all. My wife has now ordered a Hotpoint replacement! End of her problem. Start of mine.

Posted on Apr 26, 2010



  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I had that one flash up, my other half had turned off the water coz we had bought a new washing machine and not turned it back on. As soon as he had done that AL5 didn't come up again! Hope that helps!

Posted on Nov 21, 2007


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

My de6965 dishwasher keeps coming up with either alarm 3 or alarm 6 i have lost my manual and can't seem to fix it no matter how many times i reset it, clean the filters etc, please help me!!

Posted on Sep 07, 2008

Add Your Answer


Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer


First, always check carbon brushes on main motor especially if the appliance is in use for several years.

Five times the red alarm means a problem with the engine washing.
So, could be:

E51 - Motor power triac short-circuited.
Current leakage from motor or from wiring; Main PCB faulty
E52 - No signal from motor tachometric generator.
Wiring faulty; Motor faulty; Main circuit board faulty.
E53 - Motor triac sensing circuit faulty (wrong input voltage to
microprocessor). Main circuit board faulty.
E54 - Motor relay contacts sticking (high voltage level when
the relay switches to OFF).
Current leakage from motor or from wiring; Main PCB faulty;

Rapid reading last alarms:
Press the START/PAUSE button and the nearest option button simultaneously (4 and 6) for at least 2 seconds: the LEDs initially switch off, and then display the flashing sequence indicating the last alarm.
zwh 6140 p-dd5v0vxzvbk4xzho0hm3qdol-4-0.jpgDado

Mar 01, 2017 | Zanussi Washing Machines

1 Answer

What does the code de stands for

On front-load washers, it can stand for "door error", meaning the main control board thinks the door is open. If the door is actually closed and the de error won't clear, the electric door lock could be shorted, giving a false signal to the main control board. On the Samsung top-loader, it means a "child lock error" has happened. On that washer, you will see "CL" or "DE", the washer will auto-drain and an alarm will sound. To clear the error, close the door, turn off the power, then turn it back on.

Aug 21, 2015 | Washing Machines

1 Answer

Zanussi washing machine fs1255w green end light flashes 5 times what is this error code

Press START/PAUSE and any one of the option buttons
simultaneously for at least two seconds: the LEDs first switch off,
and then display the flashing sequence corresponding to the
alarm condition.
Alarm E43 (problems with the door safety interlock triac) will be displayed as follows:
• four flashes of the END OF CYCLE LED indicate the first digit E43;
• three flashes of the START/PAUSE LED indicate the second digit E43;
So, error code E55 as you specified does not exist. Any how, family error code 5 (first digit) means problem with motor. Error code could be E51,E52,E53 and E54.
Possible causes:
- faulty motor
- motor brushes (very often)
- faulty tachometer (integrated in the motor but is replaceable)
- faulty electronic (Motor power triac short-circuited or motor relay contacts sticking).


Jan 18, 2015 | Zanussi Washing Machines

1 Answer

Zanussi problems

could be the water valve on washer is faulty, not opening,
sometimes forgotten, is the water tap is not turned on.
Check that the Inlet Hoses are connected properly.

Nov 18, 2013 | Washing Machines

1 Answer

Aqua pulse mains light ok but does not run ?

You probably have either a bad powercord, motor or control panel.

May 11, 2012 | Zanussi Dishwashers

1 Answer

The power is on the cycle light is on but on the right the first two lights are flashing together. help zanussi aqua pulse de 6744 s

Hi, the first thing the dishwasher does is fill with water, so this sounds like a Anti Flood water pump problem this is just behind the water pipe that feeds the clean water into your machine, one thing to check is if the machine is empty of water at the moment, if the machine has water in the bottom then it could be the Drain Pump.

Jul 29, 2010 | Zanussi 24 in. DE6744S Free-standing...

2 Answers

The Zanussi Aquapulse (de 6965) Fault Code AL3.

i have this now- another site suggested its the heater, or rater the circuit board. I have just taken it apart and have two dry solder points that are identified quire easily by soot around the area. so now off to find my soldering iron!!

Sep 26, 2009 | Zanussi 24 in. DE6965 Built-in Dishwasher

1 Answer

Zanussi aqua pulse 6965 AL5 error

it may be the WMS is blocked, i get AL5 or AL6 at the start of the program. here is how i have fixed it the last couple of times. WMS is around £70 (in 2010) - i have that on mine every 4yrs or son - i change the WMS sometimes called the water management system or water softener. it located on the left of the machine.
the floor will get wet during this repair.
you need to turn off the power; turn off the water supply; to it take the top off remove the two screws at the back of the lid. then work your way around the left hand side removing the panel retaining screws. once that is off you can see a large blue plastic 'thing' this is the WMS that you need to replace.
to remove this you need to remove the screws around the inlet for the water, i think there are 5 or 6, some are revealed once cover plates are removed.
there are 5 or 6 retaining the WMS; the most important are the tow at the bottom toward the middle.
now gently prise off the WMS releasing the tabs and catches. do not pull it off as there are some connections still to be disconnected. As to lift the WSM at the bottom right, behind the WMS there are three pipes held on with spring clips, these need to be released. then the WMS should lift off.. replacing is the reverse of the above.

Jul 13, 2009 | Zanussi 24 in. DE6965 Built-in Dishwasher

4 Answers

Getting error 0xc18a0206

Aquí es el contenido de la charla, espero que te ayuda también! Christina es la persona de soporte técnico. 

Cristina: Vamos a realizar algunos pasos para aislar el problema y encontrar una solución para ello. 
Christina: Por favor siga los siguientes pasos y que me haga saber el mensaje que se mostrará en la impresora. 
Christina: A. - Mantenga pulsado el "*" tecla. 
B. - Presione la tecla "#" y suelte ambas teclas. 
La pantalla debe decir "Intro Especial clave Combo" 
C. - Presione y suelte en la secuencia de "1", "2" y "3" botones. 
CustomerName: ok 
CustomerName: pantalla dice "apoyar" R0631M 
Christina: Fine. 
Christina: 2. Oprima y suelte el botón de flecha derecha hasta que la pantalla dice "Menú de configuración del sistema". 
Christina: 3. Oprima y suelte el botón "Aceptar". 
Christina: 4. La pantalla debe decir "estado de error de hardware". Si no existe ya, tecla de flecha a "estado de error de hardware", 
Christina: 5. Oprima y suelte el botón "Aceptar". 
Christina: 6. La pantalla debe decir "estado de error de hardware: Despejado. Pulse OK para borrar ". 
CustomerName: yup 
Christina: 7. Oprima y suelte el botón "Aceptar". Mensaje a los cambios "estado de error de hardware Resueltos. Pulse Cancelar para continuar ". 
CustomerName: ok 
Christina: 8. Pulse y suelte el botón "Cancelar" tantas veces como sea necesario, de modo que, o bien el "Bienvenido a Photosmart Express" aparece la pantalla, o, el "fallo del sistema de tinta" aparece la pantalla. POR FAVOR, NO intente imprimir en esta etapa. 
CustomerName: ok 
Christina: 9. Utilizando el botón de encendido, apague la unidad y desenchufe el cable de alimentación de la parte posterior de la impresora y la pared. 
CustomerName: hacer 
Christina: Fine. 
Christina: 10. Espere 30 segundos para obtener el poder de vertido y, a continuación, enchufe el cable en la toma de corriente y, a continuación, en la parte posterior de la impresora 
CustomerName: hacer 
Christina: 11. Encender la unidad. La impresora puede mostrar mensaje "BOTóN PARA PODER UTILIZAR LA IMPRESORA SHUTDOWN" seguido de "Pulse OK para continuar". Pulse Aceptar. La impresora comenzará la "TEMNE UNA TINTA proceso de inicialización". Permitir que este proceso para completar y no interrumpir. Una vez que el proceso de inicialización se ha completado, la impresora imprimirá una página de diagnóstico. 
CustomerName: hizo una buncha ruido, y no imprimir una página de diagnóstico 
Christina: Bueno. 
Christina: ¿Es todavía el mensaje de error que se muestra en la impresora? 
CustomerName: No 
Christina: Bueno. 
CustomerName: debo intentar imprimir algo? 
Cristina: Vamos a imprimir una página de prueba libre, para comprobar la funcionalidad de la impresora. 
Christina: Pulse sobre el menú de configuración "todo en uno" luego desplazarse utilizando la tecla de flecha y seleccione la opción Imprimir a continuación, seleccione Informe de Autoevaluación Informe de ensayo. 

Oct 22, 2008 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Zanussi DE 6965

Hello Russel A L 6 Is Water Drain Time-Out Possible causes are; a) Domestic drain outlet unsuitable (obstructed) b) Motor faulty (pumps group/ drain impeller) c) Pressure switch faulty d) IWMS- Pressure switch tube obstructed e) IWMS- Sump vent hose obstructed f) Control board (Relay interrupt Regards David Marsh

Jun 04, 2007 | Zanussi 24 in. DE6965 Built-in Dishwasher

Not finding what you are looking for?
Zanussi 24 in. DE6965 Built-in Dishwasher Logo


Ask a Question

Usually answered in minutes!

Top Zanussi Dishwashers Experts

Paul Carew

Level 3 Expert

3538 Answers

Renee Knafel-Bullock
Renee Knafel-Bullock

Level 2 Expert

357 Answers

ray gallant

Level 3 Expert

71484 Answers

Are you a Zanussi Dishwasher Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides