Question about Zanussi 24 in. DE6965 Built-in Dishwasher

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Zanussi aqua pulse de 6965

We are getting a al5 alarm/error code what does this mean/

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We have AL5 quite requlary. It seems to be related to the pressure of the water going into the machine. I think if it is too high this alarm can be tripped.

There are two main ways we rectify the problem:

1. switch off the inlet water supply. Disconnect the hose at the machine. Let any surplus water drain out (only a couple of spoonfuls). Reconnect and switch on water.

That sometimes resets a sensor inside that relates to the AL5.

2. If the above fails then we remove the panel where the inlet water hose connects to the machine (There are three screws). Then carefully left this panel away from the machine. It will not come right out as it is connected to various bits inside the machine but you can get some access inside. On the left hand side there is a pink pipe with a white stopper on the end. Remove the stopper and let an excess of water out (this might be as much as a cup full). Of course, this must be done with the machine switched off and un-plugged from the mains!! There are electrics inside.

Once the pink pipe is drained, put the stopper back on and reassemble and connect. 90% of the time this works fine.... but the problem does come back.

If it doesn't work after the second procedure has been done then try leaving it over night (with the water inlet switched off) and try again in the morning.

I have experimented with putting the inlet tap half on (i.e. to lessen the flow of water) and that seems to give us longer before the problem returns.

I checked on a site a while back which had suggested that Zanussi were aware of a design problem. Of course, unless cars, they have no recall policy. I have tried to ring them once or twice but have got nowhere. Its hard to tell at times whether you are ringing the right company let alone the right department!!

Posted on Feb 26, 2008

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Have experienced same prob for weeks. Its all about the solenoid and yes, there is a mod kit to replace the single solenoid with a double. Don't know how much it costs. Just spent £165 on it to replace pump as dictated by visiting "engineer". I'm sure replacing solenoid would have fixed all. My wife has now ordered a Hotpoint replacement! End of her problem. Start of mine.

Posted on Apr 26, 2010

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I had that one flash up, my other half had turned off the water coz we had bought a new washing machine and not turned it back on. As soon as he had done that AL5 didn't come up again! Hope that helps!

Posted on Nov 21, 2007

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My de6965 dishwasher keeps coming up with either alarm 3 or alarm 6 i have lost my manual and can't seem to fix it no matter how many times i reset it, clean the filters etc, please help me!!

Posted on Sep 07, 2008

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