Did install and when I hook up the camera to my PC and turn the camera on, get message along the lines of 'unrecognized USB device failure'. Have tried multiple settings in the BIOS for USB. Have tried to install camera via control panel - no luck. Went through all the troubleshooting steps XP has - nada. The Canon manual mentions problems with root hubs connected via cables. I disconnected the cable I had and plugged the camera into the USB ports connected directly to the MOBO - still no luck. I have a P4P800E Delux MOBO. Running Windows XP with service pack 2. I am stumped.
I'm having the same problem, just called Canon and they said that there's a missing or damaged .dll (driver) that's preventing Windows from recognizing the camera.
I looked into getting support from Microsoft but I don't want to pay for it, so I didn't bother.
I bought an inexpensive USB card reader from SONY (about $20) and used that to download the photos.
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Hi Don't connect the phone before this procedure: First,you need to download the LG Mobile support tool on your PC. Install the 'USB driver' and select the models update. Use the USB cable to connect your phone to the PC now. Click on start updating.
Unrecognized devices often mean hat the drivers are not installed or available in Window. Try installing them if you have a CD. There are more possible problems with unrecognized USB devices, so I suggest you have a look here if the drivers don't solve the issue. http://www.pcauthorities.com/drivers/usb-device-not-recognized
Please discard that the USB port or the USB cable are defective. You can do it if you try to hook your camera in other personal computer using the same USB cable. If it works, then follow the next instructions.
Connect your camera to the PC thru the USB cable and turn it on.
If you are using Windows, go to the Control panel - System - Hardware - Devices - and check if there is any device that was not recognized by Windows. Such devices are marked with a yellow question mark.
If so, get into the device item and with right mouse click, select to update the device driver.
If there was not unrecognized device, then you can unistall your USB port driver and then run a change hardware status to recognize the USB port again, then run the update driver routine.
Turn off CPU, Unplug Power cable, And all usb devices, let it sit for
about 20mins. Plug it all back in. Turn on the CPU! Also make sure if
your device requires "DRIVERS" or if you have a CD download and install
that before anything.
This sounds like a device-driver problem. The camcorder will never be recognized by your PC until you get the right driver and then the 'Mass Storage' msg will go away.
Vista is too new for the D363. Check the Samsung website for a Vista driver for USB.