Light and broken printout and black mark on the backside

Our Ricoh Aficio 2015 grayscale copier cum printer has been giving excellent results for last three years until recently we serviced it with the service provider. Theychanged the drum, blade, and the developer and the printer is loaded with a new toner cartridge. But then it never gave crisp printouts and after two days of servcing it printed (copied) with very faint (almost invisible) copies. We called the service people again and again and they blame it on moisture on the drum and clean it with dry cloth, wash it, etc. etc. Immediately after cleaning it again prints OK (but never shap as before) and then the next day it again starts giving faint printouts. It also gives a black stripe on the other side o the paper. We are almost tired with the service people and complained to Ricoh. They said that they would change the drum again. The service people are also at loss. the other laser peinters giving good printouts and the moisture is not affecting them! Kindly suggest some solutions. Madhurjya P Bora, Guwahati

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yogcat Jun 08, 2008

yes i have the same problem yes i have the same problem
FallsFoam Jan 09, 2009

I did all the same thing and can't get it fixed either.
Anonymous Mar 23, 2014

after i clean the drum is just printing black copies

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Have the service people set the machine to add toner(per pixelcount) and test run it for a day or two. If this works it means the sensor in the developer unit that tells the machine to add toner from the cartridge is bad. If that is the case replace the sensor. It sounds like the machine is not adding toner to itself. Have them also test the toner motor.

Posted on Oct 21, 2007

Lebanon Raingam Feb 21, 2013

Please let me know where the sensor in the developer unit is located. I am unable to find it even if I refer the Service Manual. Thanking.

yogcat

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I have change the drum + doctor blade then also my print out not coming good some of the words are melting when i give heat it appears good but afterward as usual give solution whether it is effected by moisture

Posted on Jun 08, 2008

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Some drum will give moisture problems.the black stripes is because of the toner.Ask them to give original developer (type 28) and original toner (type 1230D).This will avoid the black shade.But use Katun drum to avoid moisture problem.Keep paper carefully.Protect your machine from moisture.

Posted on Aug 31, 2007