Hi, 2 1.2 years ago we purchased a samsung side by side f/f. After about 1 1/2 years the fan clattered the fridge was not cold and when they opened the back up it was iced up behind the lights. They replaced the tank assembly, therm fuse assmbly and something else. 6 months after and just out of warranty it all happened again. Comet said hard luck it is out of guarantee. We paid somebody to fix it again, same replacements, £380. Six months later....yes, same problem, clanging fan, ice pole behind the lighting set up and fridge running on 12 but reading 5 somedays, 12 others. Comet still say not our problem. Cannot keep paying £380 every 6 months. Waht can i do.??
BURY IT, NO ONLY JOKING, YOU DO HAVE A DEFROST FAULT, SAMSUNG ARE RENOWNED FOR THESE FAULTS, REMOVE THE BACK AND CHECK THE FOLLOWING, YOU WILL HAVE A DEFROST SENSOR, USUALLY TWO YELLOW WIRES WITH A WHITE BULD ON THE END, PUT A MULTIMETER ACROSS THE END OF THE WIRESES AND HOLD THE WHITE END IN YOUR HAND TIGHT, YOU SHOULD SEE THE RESTANCE CHANGING, IF NOT IT IS FAULTY, TO THE RIGHT OF THE EVAPORATOR YOU WILL SEE BLACK AND RED WIRES CHECK YOU HAVE A CIRCUIT THROUGH THIS ITEM, IT IS A THRMAL FUSE, IF THAT IS OK THEN METER OUT THE TWO HEATERS, IF THEY ARE OK THEN YOU HAVE A POWER MODUE FAULT.
I bought one of these Samsung fridges a couple of years ago and just as the warranty run out, It started making a noise then the fridge compartment stopped cooling, so I did a web search and found out this is a common fault.I searched the web and found a step by step guide on how to fix on EBAY, under Samsung fridge Fault and it cost me £10.00 Only took me half an hour to fix it and it has worked fine ever since.A1+++ FIX
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If it has fan to deliver cold air, and it is not working, cold air is stuck on the begining. So your fan could be dead. And I suppose, that compressor is running all the time. Even compressor could stert freezing if fan does not deliver cold air in fridge. The other option is, that there is not enough gas in the compressor. In this case compressor vould not be freezing, but line, going out of compressor has to be hot, if it is not, there is no gas.
Most likely the thermostat in the fridge, especially if it read 5 degrees until you reset it. Possibly the compressor in the fridge side as this fridge has twin cooling, or the circulating fan in the back of the fridge is frozen, which is a common problem as well. Easiest things to try is to see if the fan is frozen and check if the fridge cooling is actually working. Turn off the fridge, remove the shelves, remove the 4 screws that hold in the bottom cover and the 2 screws that hold the water tank in. Cover should then come out a few inches. Reach behind and unplug the 2 plugs and pull out the cover. If the cover doesnt come out easily it may be glued to the back of the fridge by ice. Leave for a couple of hours and gently prize it off. Check for ice around the fan and that the fan spins freely. You could try sitting the cover inside the fridge, plug it in turn it back on for a few minutes (be careful) and then open the door and quickly look / listen to see if the fan is still spinning (it stops when you open the door). Leave the fridge off for a while until the ice disappears off the coils. Turn back on for half an hour. The coils should be icy again. Anything else call Samsung. If the deal in your country is the same as mine the fridge has a 2 year warranty but in the fine print the sealed compressor unit has five years on parts only. You could get the unit replaced for labour costs only. Check your warranty card.
The problem is a buildup of ice on the plastic housing (the curved plastic bit) in the back of the freezer under the fixed shelf where the icetub goes. The fan behind this plastic housing is hitting the ice when the defrost comes on.
Unplug the fridge, unpack the freezer, remove the four screws in the back, take off the sheetmetal backing and let the fridge thaw. You can remove the plastic piece after a while and get the ice off (be careful not to remove the styrofoam insulation by going too quickly).
Reassemble and you're back in business, for a few months. I'm never buying Samsung again myself.
There is a design problem with this model. The fridge section is icing over due to a design defect and the noise you can hear is due to the fan on the motor driving against the ice. Eventually the motor will be stopped from running and the fuse will blow in your plug. Contact Samsung and they should replace the defective parts with a fix.
I had a same problem as what you described. I purchased mu Samsung RS2545SH side-by-side refridgerator from Costco 2 years ago. I contacted Sumsung, who then sent out a local/independently operated repair shop to come and perform the repair. After three trips by the repair shop and more than $400 in repair cost, the same problem persisted, and I'm stuck with a non-functional fridge for more than 2 weeks. Repeated calls to Samsung service line simply added more aggrevation and no results. The repair shop declared the fridge non-repairable, and my attempts to ask Samsung for a refund only get me a standard response: The executive review committee is reviewing your case!
Finally I simply had it, and hauled the fridge back to Costco, and thank goodness, the folks there were so kind and took back the broken fridge after 2 yrs from the purchase date. Thank you, Costco!
I do not recommend anyone to purchase a Samsung refridgerator. They may look nice on the outside, and maybe even a bit cheaper price. But you may very well be stuck with a non-working fridge in a year or two, and a warranty bureaucracy that will bog you down. And Samsung did not seem to care about standing behind their broken product. This will be the last Samsung product I will ever purchase.
its a heater cycle problem..the defroster is not working properly. its building up ice in the evaporator that touches the evaporator fan that makes that loud noise but stops when you open a door. it could be either a bad heater, a bad thermo disc or a bad timer.hope i was able to help