The water or solution will not shoot out
Good Afternoon! This is a wonderful machine! Unfortunately, the pumps tend to go out. The pump not only releases the hot water to spray, it also controls the release of the cleaning fluid. Most likely you will need to replace the pump. There is an 800 number on the back at it's base. Serial and model numbers as well. You can test the unit to make sure this is the problem. Fill both the bladder and cleaning fluid resevoir and plug the unit in. Turn it on, release the handle and lower the handle to the floor while it's running. It is safe to do this and the brushes will stop rotating. You will see a hole (opening) in which the fluids normally flow. This hole SHOULD have suction when placing an object directly over the hole. Fingers flattened, a paper plate, anything that is twice the size of the opening and solid enough that it can not be sucked into the unit. If there IS suction, next test is to return the handle to the upright position till it clicks in place. Turn the knob selection from floor to tools. Squeeze the fluid release lever while aiming at a paper plate. See if it has sprayed fluid, then release the handle and try sucking up the fluid. If you again have no fluids released, you do need a pump. Check the age of the unit. Bissell has a 2 year Warrantee that usually covers most repairs and the 800 number will give you local repair shops. If you are out of warrantee, the pump can be ordered and installed through Sears for a reasonable price. Once you do this, YES, purchase their extended warrantee, it always pays off because the pumps go out a lot. But hey...they do a beautiful job cleaning! I hope this is helpful. By the way, if it doesn't pick up fluids, be sure to clean the unit thourally. Take pictures on a cell phone to double check how to put the parts back if you're afraid you won't remember OK?