Canon CanoScan D1250U2F Flatbed Scanner Logo
Posted on Aug 24, 2007
Answered by a Fixya Expert

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Error message when scanning

Hi, I have been using my canoscan D1250U2F for three years without a problem. my power supply lead stopped working and I recently bought one from cannon to replace it. When I go to import via Photoshop, I get the scan gear CSu come up and the light on the scanner moves over the picture to scan and then an error message pops up... Cannot scan for these reasons - the original may not be set correctly. - The film adapter unit protective sheet may be put in place. the lamp may not be wamed up. (it takes a few minutes for adjusting lamp on low temperature) Scanner driver will now close. I have of course checked the things listed and all is OK and then I have uninstalled the driver and applications 5 times today and it makes no differnce at all. Any help, I am soooo frustrated!! Thanks Mohey

  • mohey Sep 04, 2007

    Hi,
    After the last comment I actually bought another scanner exactly the same that is only 6 months old from a freind that was working perfectly and it is comming up with the same error!

    Would it be neeeding to update drivers or similar?

    thanks

    Mohey

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  • Canon Master 12,061 Answers
  • Posted on Aug 24, 2007
electronic & computer repair&  servicre
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Seen this B4 ya scanner system board is borked... the power Supply failure is a symptom.. Probably ya port inerface/PSU ... so it's either shop it or ship it ... :)

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1. Start -> Click Run
2. Enter msconfig and click ok
3. Click Startup tab
4. Uncheck program that you don't want to startup
You can disable programs that you don't want automatically load when you start your computer. By disabling these programs will help your computer startup faster.
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S. Mohan
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