I was scanning color negatives with my dimage and one of my negative strips was too long for the negative holder. It kept the end of the holder open a little. The batch scan did not finish and the holder remained in the scanner. I naivly pulled out the holder when I could not get it to eject by pushing buttons and now the scanner will not reset. I shut everything down and restarted and the green power button just blinks. Any suggestions?
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Re: dimage scan dual iv
It's possible you have physically damaged it but not certain.
One old engineers trick to reset anything microchip based is to unplug the device, both power and connection cable, and hold down the power/on button for 30 seconds (time it as it seems to take forever when you are waiting) this will discharge any static and reset the chip-set to defaults.
With that done completely reinsert reinsert the negative tray/holder *before* reconnecting power and test it.
No guaranties at this point but defiantly the place to start.
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Are you doing index scans or prescans? Sometimes the software gets funky - try doing at index scan if you are doing prescans, and vice versa. Also try CHTL+SHIFT+I which is a recalibration (don't that will do anything but it can't hurt). The best thing might be to just remove Dimage totally (you may have to delete the main folder if you've created any Jobs) and then reload the software. Before you do that, update your virus software, do a system check, and maybe some maintenace like a Defrag - then reboot, remove the software, reboot again and reload software.
try this Turn on the scaner (diode is blinking), then run aplication DS Dual3 After start application you sould hear the transport mechanism test. The green diode should light permanently (important). Push deeper the holder.