Dimage scan dual iv

You're image scanner can be thought of as having 2 main components:
1: the scanner itself and 2: the DiMAGE Master software on your computer. If you are using a Windows PC just make sure you have shutdown and restarted your computer, however if you're using a Mac remember that closing any open program windows does not shutdown the software.
To do that you need to either have the program foremost and hold down a command key (the ones with the Apple logo on them) and with command help down press Q, or alternatively click the program's name on the menu bar (next to the Apple logo in the top left corner of the screen) and select Quit from the bottom of the menu that pops up.
Restarting both the scanner and the software at the same time will eliminate any simple, non-physical problems as you've already reset the device's chip-set.
If this doesn't help then it is most likely that that something was damaged when you forcibly removed the negative carriage, the mechanical components of this device are minimal but small and include a few springs so you're going to need to decide if you want to get your hands dirty or not.
Alternatively you can have it repaired but as Konica Minolta no longer service there own image related products they're referring customers to Sony from this page ca.konicaminolta.com/support/contact/sonylist/index.html You're image scanner can be thought of as having 2 main components: 1: the scanner itself and 2: the DiMAGE Master software on your computer. If you are using a Windows PC just make sure you have shutdown and restarted your computer, however if you're using a Mac remember that closing any open program windows does not shutdown the software. To do that you need to either have the program foremost and hold down a command key (the ones with the Apple logo on them) and with command help down press Q, or alternatively click the program's name on the menu bar (next to the Apple logo in the top left corner of the screen) and select Quit from the bottom of the menu that pops up. Restarting both the scanner and the software at the same time will eliminate any simple, non-physical problems as you've already reset the device's chip-set. If this doesn't help then it is most likely that that something was damaged when you forcibly removed the negative carriage, the mechanical components of this device are minimal but small and include a few springs so you're going to need to decide if you want to get your hands dirty or not. Alternatively you can have it repaired but as Konica Minolta no longer service there own image related products they're referring customers to Sony from this page ca.konicaminolta.com/support/contact/sonylist/index.html