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Question about Konica Minolta Konica/Minolta Dimage Dual IV Film Scanner

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Dimage scan dual iv

I was scanning color negatives with my dimage and one of my negative strips was too long for the negative holder. It kept the end of the holder open a little. The batch scan did not finish and the holder remained in the scanner. I naivly pulled out the holder when I could not get it to eject by pushing buttons and now the scanner will not reset. I shut everything down and restarted and the green power button just blinks. Any suggestions?

Posted by gillansmith on

  • gillansmith Aug 27, 2007

    I don't know if you got my first reply to your comments, if so disregard this one. I tried to attach a picture but the file was too large and it seems to have erased my first reply. I will do the picture later. Thanks for your first idea. Unfortunately, no go. I went step by step and when I turned the power on the negative holder ejected like I thought it should. But then when I removed it and closed the door the power light started blinking (like before) when I opened the door and tried to insert the negative holder the machine rejected it like before. With the door open the power light was steady (like before).
    Also, my apologies for not quite getting the idea of the dialogue here. Thanks for you patience. I think I get it now.



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It's possible you have physically damaged it but not certain. One old engineers trick to reset anything microchip based is to unplug the device, both power and connection cable, and hold down the power/on button for 30 seconds (time it as it seems to take forever when you are waiting) this will discharge any static and reset the chip-set to defaults. With that done completely reinsert reinsert the negative tray/holder *before* reconnecting power and test it. No guaranties at this point but defiantly the place to start. Message back if this is no help.

Posted on Aug 26, 2007

  • Anonymous Aug 27, 2007

    You're image scanner can be thought of as having 2 main components:
    1: the scanner itself and 2: the DiMAGE Master software on your computer. If you are using a Windows PC just make sure you have shutdown and restarted your computer, however if you're using a Mac remember that closing any open program windows does not shutdown the software.
    To do that you need to either have the program foremost and hold down a command key (the ones with the Apple logo on them) and with command help down press Q, or alternatively click the program's name on the menu bar (next to the Apple logo in the top left corner of the screen) and select Quit from the bottom of the menu that pops up.
    Restarting both the scanner and the software at the same time will eliminate any simple, non-physical problems as you've already reset the device's chip-set.
    If this doesn't help then it is most likely that that something was damaged when you forcibly removed the negative carriage, the mechanical components of this device are minimal but small and include a few springs so you're going to need to decide if you want to get your hands dirty or not.
    Alternatively you can have it repaired but as Konica Minolta no longer service there own image related products they're referring customers to Sony from this page ca.konicaminolta.com/support/contact/sonylist/index.html



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