I also had this problem..what you need to do is do a hard reboot on the system. Its simple to do, just follow these simple steps. 1. Remove battery cover and remove battery. 2. Hold in the red power button and insert the battery. (note:do not release power button till the screen flashes a red and blue colour). 3. At this point it will ask you if you want to erase all data...only choose yes if you want to sell the phone, this erases all user input and refreshes the phone to factory condition!!! Press the NO button and this will then reboot the system and correct your problem. 4. Your phone is now ready to use. Thankyou for letting me assist.
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