I have problemas with my mp3 player.. first i have the frozen problem too so i have to take off the battery every time it does that so it would work again.. second every time i want to go to the previous song it frozes.. so i think i want to format complety, how can i do that?
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you should try to reset it...take the sansa mp3 player and take the 4 screws out of the back and then remove the metal casing...then take the battery out....leave the battery out and press the power button....after you do that put the case back on and plug it into your computer if that dont work i would take the back off and then the face plate off and clean all the internal compnets....soon i will have a video showing how to do that on youtube....check frequently... www.youtube.com/stonedfly2 i will have it up this weekend
this helped me as after it rebuilds the libary then it always froze on a song let the battery run out! this worked for me straight away and i had tried loads of other ideas this actually came from the tech guys !!!
Detach the player from the PC if it is connected, and turn off the player.
Press and hold the Play button while powering on the player.
When the player displays the Creative logo, release the Play button
Select Format (All) and select Yes to format the player.
After the player has finished formatting, select Reboot.