I have problemas with my mp3 player.. first i have the frozen problem too so i have to take off the battery every time it does that so it would work again.. second every time i want to go to the previous song it frozes.. so i think i want to format complety, how can i do that?
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If a reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!