Question about GE Profile 26.6 cu. ft. Side-by-Side Refrigerator with Dispenser TFX27PRBWW

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Ice will not come out

Auger in back of fridge will not turn to dispense ice

model tfx pryd aa

Posted by jeffshacklef on

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Check switch or auger call service

Posted on Apr 02, 2009

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Out loading auger problems


if by this your saying that the ice dispenser auger has a problem ?

a few things to look at on a ice dispenser
1st remove ice bucket with auger completely out of fridge
look at back of fridge is there a build up of ice there ? if so you may have a leaking water valve for ice maker
carefully inspect the back of ice bucket to see that drive catch is not broken or missing parts
2nd verify that the door to side that contains the dispenser is all the way shut , sometimes ice build up keeps door from closing all the way to allow door switch to say ( door closed safe to dispense ice) this switch is not allways at top or bottom of door but maybe in the middle too
and last but not least , make sure all switches and childlock outs are set correct to working positions and that glass sensors detect the glass in its place

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We will need to check the voltage at the auger motor while depressing the dispense switch. If all the other features work on the dispenser panel while I would consider checking the voltage going to the motor. Some auger motors are in areas where water causes the voltage to be shorted by constant moisture. We will need to remove the panel and simulate what you have done on the outside but this time we need to see if the voltage has been altered or if the auger motor itself is defective. Sea Breeze

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1 Answer

Ice maker will not dispense the ice


The auger motor and coupling in the rear may be frozen and won't turn.
Remove the ice bin.
Place a screwdriver or similar device in the forks of the auger and twist counterclockwise till it moves. The replace the ice bin and try again.
It will be difficult to move.
If that does not work. Turn off the fridge and use a hair dryer to hrat the auger gear and motor till it frees up.

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You have one of three things wrong. The auger motor is frozen up, the ice bucket is broken or you need to dump out any ice, run warm water through the entire ice bucket, dry it out and try again with fresh cubes. My guess is the auger motor is frozen. You can buy a vinyl boot that covers the auger motor to prevent moisture buildup and freezing from GE Parts at 1-800-626-2002

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Open freezer door, pull out the ice bin, push and hold the door switch, and push on the ice dispenser pad / lever. The U shaped auger drive should turn at the back of the freezer behind where the ice bin was. I suspect it is not turning. If this is the case, you have a frozen auger motor. Just thawing it out will not permanently solve the problem, it must be replaced and a " boot " installed over it. It is important to know the exact full model and serial number, as there are several motors to fit various models.

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FRIGIDAIRE SIDE BY SIDE ICE DISPENSER


Have same or similar problem. MY problem turns out to be that the Auger turns fine, but there is a little metal blade that attaches to the end of the auger and transfers the spin action into this auger "hopper" (for lack of a better term) which actually accepts the ice that has been moved from the back of the ice bucket by the metal auger and then dispenses the ice into the hopper which falls into the glass. the issue is one of crappy design. It turns out that this little blade has a rectangular opening in the middle that the rectangular end of the auger fits into. If this rectangle opening gets stripped (as mine has done, and ALL are likely to do) then the auger spins, the ice is moved forward but none are picked up by the hopper, and none (or very few) fall into the glass.
Everyone should check to see if this is the case. If so you may need to order a new blade, or a new auger, or a new refrigerator.

Good Luck!

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1 Answer

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Scorpio, remove the ice bin itself, dump the ice and see if you can move the bin auger by hand by turning the actuator in the rear. If the bin is ok, with the door open and the door switch held in see if the auger motor is turning when pressing the ice lever. If it's not turning the next logical step is to see whether the auger motor is getting voltage when calling for ice. Make sure the door switch is closed. The part number for the auger motor on the posted model is wr60x0202. Hope this gets you going..Catriver.

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