I have verfied and reset just in case the copies=1 setting, I have done a ''cold'' reset to restore to factory defaults. the printer runs thru a server and I have stopped and start the spool services to be sure. don't know what else to do.
I have seen some reports of this problem, but I don't know of a definite 'cure", Seems like you've tried the obvious stuff already. My question would be, are you using PCL 5e, or PCL6 driver? The PCL 5e is the most compatible driver, and I know I have had a few strange things happen on different models using the PCL 6. It could just be a glitch in the driver, but I'd try the 5e just the same....that's my 2 cents worth.
For simplicity, you can download it here:
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=412146&lang=en&cc=us&prodTypeId=18972&prodSeriesId=412144&taskId=135
Please rate me if it helps :)
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