Hi, does your tomtom have a SD card in it??
I had a similar problem that I found to be a memory card fault. Either it would freeze at start-up or it would freeze whilst in use.
If you have a spare SD card you can use or borrow from say a camera and try this:-
1) Make a new older and call it 'tomtom back+ date'
2) Put your SD card From tomtom into your computer and back it up manually, copy and paste each file individually, dont just copy and paste the whole card in one go.
3) Remove your tomtom SD card from your computer
4) Put into your computer your spare SD card and format it using the 'Fat 32' option
5) Copy and paste your back up of your tomtom card onto your newly formatted spare SD card
Try your spare card in your tomtom.
If it works ok then your SD card isn't working properly. I would recommend a genuine sandisk ultra 2
Worked for me, hope it works for you
If not post back theres maybe another fix that might help
Let me know if it works
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I have the same...
If I can sort it I will let you know, so far I can reset it by holding the on off button down for 15 seconds but it still fires back up and freezes on the start up screen.
Oddly I have been having a few non downloaded files (especially GPS Fix) on the auto update that have been reported to Tomtom and then this freeze up...
Nope can't do it I am afraid, I took the thing back to the store and they replaced it for me.
Sorry
no memory card version
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