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Dyson dc30 charging issue

I've got a 3 year old dc30. Few month ago my battery died, so I bought a new one from dyson Australia website. I received it today by mail. I connected it to my dc30 and pressed the button to see if it runs. It worked. But when I put it on charge the green charger light was staying on only for 20 minutes. Usually full charge takes about 2-3 hours. Please advise on where the issue might come from. I'm really confused.

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To extend Roomba's battery life and keep Roomba cleaning at peak performance: • Always keep Roomba plugged in when not in use. • Recharge Roomba as soon as possible. Waiting several days to recharge Roomba can damage the battery. • For storage off the charger, remove the battery from Roomba and store in a cool, dry place. • Blue or black batteries should be stored after Roomba has been used. • Yellow batteries should be stored after being fully charged.
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askdyson

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Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: We push the trigger, and the light comes on but no suction/ motor not working

    Hi there,

    I'm sorry to hear you're having difficulties with your DC35. From what you've described, it sounds there may be a fault with one of the components of your machine. If you give our Helpline a call, we should be able to help - you can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have the machine to hand when you call so we can run through some troubleshooting over the phone with you.

    We'll look forward to helping you resolve this issue.

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Posted on Mar 15, 2012

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