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Posted on Aug 22, 2007
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Firmware problem as soon as i start my dj mp3 15G and i am trying to get to the rescue mode by holding the play button, it does nothing, goes to rebuilt library i mean i can not format it,after it says firmware problem does anyone know what i should do??thank you

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  • Expert 55 Answers
  • Posted on Aug 25, 2007
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If it is a firmware problem, your firmware is needed to boot up your mp3 corrrectly, unforuntately if it is a firmware problem your mp3 player so it is bricked.

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Dell Jukebox Rescue Mode Have read other posts but still need help

Back it up to a computer and do a full factory reset. I just read your question tagged onto an old post. You should not be using this device to store important class notes. It is so old it could fail at any time.

Notice in the link what Dell says in the manual

Whenever I turn my Dell DJ on, it starts up in Rescue Mode. Your Dell DJ's firmware or operating system may be damaged. Go to support.dell.com for the ..

https://www.google.com/search?q=Dell+Jukebox+Rescue+Mode

..
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The solution to many random problems is to simply reset your Dell DJ. This can be done by using a small, thin object (such as the tip of an ink pen) to press the reset button that is on the bottom-left side of the DJ. -or- Hold down the play/pause button while it's off, insert a paperclip into the reset button, take it out, and then let go of the play/pause. The DJ should open to a rescue mode, then run disc clean-up.
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Try going into rescue mode by pressing the Play button while inserting the end of a thin object such as a straightened paper clip into the reset at the same time, then hold the Play button until your Dell Pocket DJ turns on.
Scroll to "clean up" and select. This just defragments your players hard drive, you won't lose any data.
If that doesn't fix it try replacing the firmware. Download the most current firmware from Dell's support website. Scroll to and select "reload firmware" in rescue mode. Connect to pc with usb cable and power on player. Double click the firmware file on your pc and let it do it's thing. This won't affect your saved data either.
If neither of those work you may need to reformat the players hard drive. This will wipe out anything you had on the player. Scroll to and select "format all" while in rescue mode. Select "yes" then just watch the progress bar. Good luck!
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it is possible the the battery cable is unpluged
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there is a tiny hole on the bottom of the player this is a reset button. push a pin or something into the hole and hold it there for a few seconds to reset the player(you shouldn't lose anything from the hard drive)
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hold switch? try holding play and do the reset. keep holding down play as the DJ starts up and you see rescue mode, select Disk Cleanup. Wait a few mins, the player will restart and you will see Rebuilding Library, hopefully it will work after. If no go, Its a hardware failure most likely, the only option is to call Dell for a free replacement, dont worry about their refurbish talk, there is a high chance you will get a brand new DJ. Warranty status?? Try charging through the wall AC if you've been trying the USB, or the other way around. It might be a bad battery that doesn't take a charge, especially if it turns on when plugged to the wall/USB. Good luck
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