Question about Dell OptiPlex GX260 PC Desktop

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User running WinXP pro on Dell Optiplex gx260 goes to work and local HD not listed, network drives show, under all program all apps gone. When user tries to reboot gets message "user not authorized to restart computer." Only solution is to power off then back on and all then ok. Has happened 3 times in last 7 days. System left on 24hrs and this usually happens when they arrive to work in the am. No virus or malware listed after scans with both AVG and malwarebytes. Any ideas?

Posted by kmcg2005 on

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  • kmcg2005 Mar 31, 2009

    Yes this is on a domain but there are no policies setup. There are 10 workstations and this is the only one having this issue.This started happening after they upgraded their QB to 09 and then installed a multifunction samsung printer/scanner /fax. I am leaning towards the samsung as the culprit. To alleviate the problem I replaced the workstation and made sure the samsung was installed correctly on the server. The dell has taken up too much time already. Thanks for your assistance.

  • Anonymous May 11, 2010

    I have to agree with inthecellar, it sounds like a group policy object has been applied to this user's computer. See if the user can log on "locally" to the machine, meaning in the third drop down at the login prompt, choose (this computer). If the user can login locally to the machine then group policy wont be an issue, see if he can restart the computer as a local user....and not a domain user.

    Serge

  • Blue Sky IT Strategies
    Blue Sky IT Strategies May 11, 2010

    If this is on a domain do you have any policies setup that might be propogating down to clients over night?

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