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There is a coupling between the motor and the transmission for the agitator that is made of plastic and rubber. The plastic gets brittle and cracks, so it will not agitate anymore. The hum you hear is probably the motor spinning without driving anything. The pump to drain the water is also driven by the same motor. If you go online you can find instructions for how to replace the coupling. You can order them from Amazon, I found one for mine for less than $5.00. This is the most likely suspect. If you are mechanically inclined, you can replace it yourself. If not, a repairman can do it relatively quickly, but there will be a hefty charge for a service call and the labor rate it high.