Question about HP Photosmart R817 Digital Camera

5 Answers

"Charging Flash" This is the second R817 I've had with the exact same problem. The battery is fully charged, but the flash won't work--it says "charging flash", but nothing happens. I have to turn the flash off to get it to take any picture. The fools at HP say too bad, so sad, replace it.....

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  • Anonymous Jan 25, 2008

    I have two R817 with same problem.

  • Anonymous Jan 29, 2008

    Have got exact same problem.

  • littlehelper Feb 14, 2008

    I have the same problem. I even bought a new battery and updated the firmware, but it didn't help.. :((

    HP usually makes good products, but this is a damn mistake.


  • Anonymous Feb 26, 2008

    I have the exact same problem, the battery is charged but the camera keeps saying charging flash. My wife read the trouble shooting section of the book and it says the battery is bad. So I paid $40.00 for a new battery and the same thing happened. I called HP and they said they would send me a new camera for $125.00 What good is it if I can only take pictures outside. My warranty ran out I week before the camera did.

  • Anonymous Mar 21, 2008

    I have the same problem too. It's too bad because I like the macro mode on this camera.

  • Anonymous May 01, 2008

    I have the same problem. I have two batteries, and they both give the same results if the camera sits for a week or so. If it only sits a day between uses, it isn't really a problem. I, too, hold down the button to try to "charge" the flash. Eventually, it does work again. I keep snapping until it seems charged again. However, this usually fully drains the battery, and I have to immediately recharge the battery again. I try to do this the day before I know I will need my camera--really spontanious, hey!! Currently, I am trying the tactic of taking the battery out of my camera between uses. We'll see if that works.

  • Anonymous May 08, 2008

    i have the same problem, it say charging flash and it will not work. at one time you could hold down button and it would eventually flash. not any more.

  • Anonymous Jun 30, 2008

    me 2. just started, am trying everything, but nothing will make it use the flash again.

  • ricky52_97 Jul 23, 2008

    My Hp R817 is havingthe exact same problem.  Try to take a picture and I see flash charging, but nothing happens,  Only had this camera for a year with minimal use.  How can I communicate with HP to see how to solve this problem, that according to the message boards. is quite frequent?

  • ricky52_97 Jul 23, 2008

    My Hp R817 is havingthe exact same problem.  Try to take a picture and I see flash charging, but nothing happens,  Only had this camera for a year with minimal use.  How can I communicate with HP to see how to solve this problem, that according to the message boards, is quite frequent?

  • maysinger Jul 28, 2008

    Have same problem. Charging flash- never takes picture. Inside, only if I aim it directly towards an open window, will it go off WITHOUT flash. Flash simply does not work. When I sit it on the dock it says "no thing connected to the camera dock" or something like that. I purchased a new battery- same problem. Only place it takes a decent no flash (ONLY way to get a pix) is in bright lighting outside- like pointing it at the sky! what the heck is WRONG with this darn thing? Am currently trying to dig up the purchase info so I can fix this thing or else. My sony Mavica worked better- (though when I bought new battery it only charged up twice; no idea about that EITHER yet. ugh!

  • Anonymous Aug 05, 2008

    same exact thing. i have had this camera for two years but dont use that often and this is starting to **** me off. i was trying to take a quick pic of my dog and i missed the moment cause of this ****

  • Anonymous Aug 13, 2008

    HP R817 charged but won't charge flash. I've had this camera for 15 months. This is my last HP product if they won't do something about this.

  • xrotor Aug 13, 2008

    Me and my brother-in-law each have one of the R817's and over time both started to exhibit the "charging flash" issue. On his we took it apart and found some corrosion on the lead running into the flash capacitor. We cleaned and re-soldered the connection and it started to work again. We then took mine apart expecting to find the same thing but it was clean and there was nothing to fix. My unit remains with the problem. Now, after several months the unit we repaired has the charging flash problem again. I think the issue is a defective or poor quality capacitor that runs the flash. It is really too bad because I otherwise really like the camera and it takes great macro shots. We also tried bios upgrades and holding the button down for long periods with elastics all to no avail

  • Anonymous Aug 16, 2008

    charging flash message and camera gets very hot

  • Anonymous Oct 12, 2008

    I had the same problem. It resolved when I did a reset of the camera. Instructions are at the hp website. Basically you take the SD cad out, take the battery out, and take a straightened paper dip to push the reset hole near the battery compartment and hinge for the cover,

  • gtgeis Dec 12, 2008

    I have the same problem with a r927 Photosmart camera.











  • lynnbell1 Dec 15, 2008

    I have done the firmware updating.. resetting.. holding the button down until my finger went numb and checked for corrosion... nothing worked. I contacted HP and they said they would repace the camera.. now they won't honor what they said.. for two weeks they kept telling me the camera was sent by UPS . BS... now even after talking to a supervisor all i get is .. buy the upgrade camera R927 for $259.89 - NOT!! and you can still use the docking bay but the R817 is not fixable and useless.. so throw it out. What a waste of my time and money. I will never trust another product from them again..and the service was very disrepectful.

    FYI - HP is getting out of camera's all together. So Beware!! They even verified this with me on the phone.

    This will be my last HP Product I buy and will be leaving a BBB message as well. Hope everyone else can get it to work.. its sad, I liked that camera.

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I just posted the same problem a few minutes ago and now i have the solution!! got to this link http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=437509&lang=en

download the driver if needed (the firmware installation will tell you if you need it) and then download the firmware. immediately after i downloaded the firmware, the "charging flash" went away! hope it works for you too~

Posted on Aug 05, 2008

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I have a problem - charging the flash appeating on Canon A480 camera. Can you help?

Posted on Jan 11, 2010

  • Anonymous Jan 11, 2010

    I have same issue, but with Canon A480. Each time I take a picture, it displays charging the flash and I have to wait for few secs till it is gone to take the next picture. Does anyone have a solution for this?




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Okay. I had the same problem with the "charging flash" business. The firmware 'upgrade' didn't even work... Here's what I did: Reset the camera using the 'reset switch' BUT do not take out the battery (leave it in). Presto! no more "charging flash"!

HP tells you to take the battery out: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00881386&cc=us&lc=en&dlc=en&product=437509 which doesn't make any sense...

Posted on May 10, 2009

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Try resetting the camera. This worked for Me. The directions are at hp.com. Basically you open the battery love, remove the battery and SD card, then push the point of a straightened Paper gently through the reset hale located new the battery compartment and hinge for the cover.

Posted on Oct 12, 2008

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I have the same problem when the camera sits unused for a long time. Hold the button down - it'll say "charging flash" - and keep it held until it takes a picture. Once I had to hold it for about 10 minutes.

Posted on Jan 27, 2008

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