I used my Tomtom on Sunday for a long trip. I used it briefly tonight before realizing that it needed a charge badly. The unit went dead, so on the way back, I plugged it into my car. The little green light comes on, but the screen stays black. I am now at home and have it plugged into it's regular charger and the same thing is happening. I'm not aware of anything happening to the unit after I used it tonight. Can you offer any help?
A good place to start is a reset.
-Make sure the battery is charged completely (charge for two hours to be sure)
-remove the SD card, if you use one
-hold down the reset button with a pen for at least 15 seconds
-release the reset button and hold down the on/off button for at least 5 seconds.
-replace the SD card
If that doesnt work:
Make sure you have the latest software for the device by using TomTom Home. Sometimes just updating the software will kick it into gear, so to speak.
And lastly, if it is just dead, contact TomTom customer care and they will repair or replace it for you. Before you call them make sure you have a TomTom account. To register:https://www.tomtom.com/myTomTom/myProfile/
Hope this helps!
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As I'm sure you suspect, changing the oil and sparkplugs should have nothing to do with the symptoms you've outlined. The symptoms "seem" to indicate a problem in the charging system. Either the battery is in need of replacement or the regulator is fried. One way to test which is at fault is to jump start the bike (be VERY careful doing this as a car battery will fry your system if you connect it wrong). Once it is started, remove the jumper cables. If you need to rev the engine slightly to keep it running, this is normal as a dead battery is a big draw on the electrical charging system. If you can, have a friend hold the bike RPM's around 1500 and disconnect one of the battery leads on the bike's battery. If the bike continues to run (my suspicion is it will), you have a bad battery. If the bike will not run, then the charging system is the culprit. It could be something as simple as a regulator or as complicated as the generator (inside the engine).
Plug the USB terminal into a port and when the unit asks you if you want to connect to the computer tap No. If your screen displays a status bar, tap in the middle of the bar and you will see a map of the last trip. The battery gage will appear on the top right corner, along with the satellites.
If you do not have an old itinerary stored, plan one in the neigbourhood so as to make the status bar appear and tap in the middle of it.
My Rider 1 is showing the same sympton. Was working fine now I can't get past the initial "Tomtom" screen.
Does it power up when connected to the mains charger?- No, need to prod reset and then turn on manually.
Does it switch on when connected to the bike cradle? - No, only sign of life if by manually turning on but only get as far as the Tomtom screen, not the main menu.
Reset the unit by pushing a bent paperclip or pin into the hole on the bottom marked 'reset' turn it back on, plug it in & charge it via USB overnight or as long as you can in the car, make sure the led on the top is green, tap the bottom right of the screen & check the battery symbol on the unit says charging underneath.
If this doesn't help.
contact them about the problem...