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Posted on Aug 22, 2007
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Landline phone The phone rings, answer it, can hear party, can;t hear me. Dial out, goes through the motions and recieves that dead tone. buzzzzzz

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  • Master 1,139 Answers
  • Posted on Sep 13, 2007
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Joined: Sep 03, 2007
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I gather you are using an IP phone. I would have to say that the only way to trouble shoot is to use a protocol analyzer. If you connect it within the IP path you will be able to see both ends of the call and determine if the call was received or not and if the other end is responding to your call. Your IP PBX might be the problem I would run a diagnostic on it and if it fails, I would suggest calling the manufacture to see if there are any tests you can run.

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