Question about Actiontec (DHUSB00020C01)

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Landline phone The phone rings, answer it, can hear party, can;t hear me. Dial out, goes through the motions and recieves that dead tone. buzzzzzz

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Anonymous

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I gather you are using an IP phone. I would have to say that the only way to trouble shoot is to use a protocol analyzer. If you connect it within the IP path you will be able to see both ends of the call and determine if the call was received or not and if the other end is responding to your call. Your IP PBX might be the problem I would run a diagnostic on it and if it fails, I would suggest calling the manufacture to see if there are any tests you can run.

Posted on Sep 13, 2007

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Cant send fax


Recieving faxes
  • Plug a regular, non-digital, phone into the fax's phone line and see if you get a dial tone
    • If you do not have a dial tone, seek support from your telephone service provider
  • Dial the fax number from a phone    
    • Normal circumstance is that you will have the fax machine pick up and make high-pitched noises
    • If the fax does not pick up, put a regular phone on the fax line and see if the regular phone rings when dialed
      • If the phone rings, answer it and see if there is line noise
        • If the line is clear, call the service number listed on your fax
        • If the line is staticy or unclear, call your telephone service provider
      • If the phone does not ring, call your telephone service provider
Sending faxes
  • Attempt to dial the fax number you are trying to send to from another phone.
    • If you hear electronic noises on the line, the other end has a fax machine on the other end
      • Check to see if you can recieve faxes.
    • If the remote fax does not answer, the problem is on the remote side, contact the recipient

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