Printers and copiers generally pull paper in the same way. First there's something that pushes the paper up to a roller, then the roller spins and pulls in a page.
The most common problem I've seen (and you may be able to watch this on your printer depending on how the paper is stored) is that the roller that pulls the paper gets dirty or just dries out over time and can't get enough friction to pull a piece of paper.
The solution to this problem (though it may be temporary) is to clean the roller. You can do this using Isopropyl Alcohol and a lint free cloth (coffee filter works well). Or you can roll the roller over the sticky side of clear packing tape (I read this recently but haven't tried it).
Let me know if this works or not.
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It sounds as if the document feeder is not recognizing the proper size of paper. Try making a copy, is the copy correct or is the copier indicating to load a certain size of paper. The paper width guides as well as the raised tabs on the document feeder tell the copier the proper paper size. Could the problem be on the other end? I know I have several customers that have the paper size dials or indicators incorrect for the paper in their cassettes. This would be if only a single reciever of your fax is complaining. You may want to see if rotating the fax in the LTR-R direction works.
Did you replace paper feeder with new one? Most paper feeder problem are rubber at paper pick up roller (bottom side) and small spring at bottom paper pick up roller. Check for "something" slip at paper feeder and lubrication at paper feeder mechanic.
I have taken a piece of cardboard, like the ones you get with a new shirt, size it to 8.5 x 11, and tell the printer to print a test page. hand feed the cardboard thru, and most times it will clean out the residual paper pieces stuck in the internal rollers. I have used this method several times and was successful 99% of the time. It isn't rocket science, but It may work. You will probably have to push the cardboard thru, but do not force it to much. It will not go thru easily on its own. Just a suggestion.
If u put stack of papers on the feeder, but it didnt pick well or paper jam occur, u need to check the feeder unit. Normally roller is wear and tear, foreign materials inside the feeder and etc will cause paper jam on feeder.
tried but he rollers aren't moving. think its mechanical problem. Thanks