57S715 Hitachi HD RPTV protective screen removal & cleaning help.

The outer screen on most models is clear and called a protective screen and prevents glare---if it has that it has 2 more screens behind it.

Getting at the outer on is not so easy---the entire frame for the screens has to be removed, the inner screens removed to get at the outer screen to remove it (if 3 screens you can do without the outer one except if it got scratched before--next will be the next screen behind it.

Check with mitsubishi to see if the screen that is damaged is available or not.

You have damaged the outer protective screen. Only replacement will fix. Water only on a damp cloth should be used to clean. However, the outer screen can be changed. Since the tv is almost new you will have to contact Samsung at www.samsungparts.com through customer service at 1-800-627-4368 9AM to 8:30PM Eastern time. When changing the outer screen be sure to never touch the inner screen after removal. You have to take the back off the set to get to the screws holding the baziel or "plastic frame" to remove the outer screen. I have never taken a screen off of a set that new so I advise you exercise patience when removing. Have the product code ready for customer service to locate the proper protective screen. And serial number.

This part is called a protective screen and is part number: KR03265
It can be purchased from encompass.com using the above number for $206.39 plus shipping.

Hope this helps,
Dan

THIS TYPE OF TV REQUIRE 2 SCREENS . SCREEN ASSEMBLY AND SCREEN PROTECTIVE, FIRST ONE PART # KR03143 $276.94 AND THE 2ND PART# KR03265 $ 206.39.

This set has 3 screens---the outer one is really only for glare--clear plexigalss--no longer available from Sony.

Sony 4-070-602-01
SCREEN, FRESNEL Sony 4-064-343-11
SCREEN, LENTICULAR Sony 4-058-894-11
SCREEN, PROTECTION (CONTRAST)Outer one is (Contrast) the other two inner ones are showing as available and about 180 each.

You would have to either have someone dismantle or do it yourself---most of these sets you have to remove all three screens from the rear of the set---then remove the outer contrast one if it is scratched or cracked--

If you get it out and measure it: It is possible you may be able to find a company who can cut you a plexi-glass piece to replace it with--lots of work to do this and you have to use extreme care when you remove the two inner screens--easy to damage them---Usually the inner two are taped along all the edges to keep dust etc from getting between them and the front one is a short distance forward of them.

The front protective screen is really only there for glare and to protect the inner screens from damage---I have seen people who had a cracked outer one just dismantle and remove that one---put the others back and use the set that way---have to be careful as the inner screens are easy to scratch or damage with the outer one removed.

Also---I have seen several where someone removed the outer one and got a piece of plexi glass big enough to put on the outside of the front of the set---secured all around the edges with velcro--does not look as good as the original but prevents glare and protects the inner screens.

If this told you something you did not know or helped you rate this solution as I do this here for free.

SD TECH

The convergence IC's are probably bad. That manufactured year set should use two STK-392-110's. Also be aware that the low ohm resistors near the heat sink could also be bad or stressed. They would be discolored if stressed or bad. If you are not savvy with removing and replacing electronic components do not attempt repair. Call a professional.
Hope this helps,
Skyassoc

If your model is a Hitachi 57S715 then you can order the protective screen using the part number KR03265 from tritronicsinc.com for $206.39 plus shipping.

Dan

TV: Viewing Screen RPTV - damage and maintenance

side fade is down side of projection tv's
there is no harm other than you have to be careful now.

what do you want to do in the service mode?