This error indicate that focusing ring got stuck or jammed due sand, dust or may be due to external shock caused by dropping the device.
- Try compressed air. With a fine tip blow off gun around lens barrel. It should remove all dust and sand. Turn the camera on this will solve the problem.
- You can gently bump the camera to try to free the focusing ring.
- You can try to turn camera ON at the table (facing it to the ceiling), don't put camera down face to the floor when opening.
If motor is running but lens won't retract sometimes lens would slip off with the gear or break off a tooth in the gear when it gets dropped. Try to gently move the lens barrel around with the finger and see if it is moving, but if tooth or gear is broken lens will move once or twice then it will stuck again.
Else your camera need to be disassembled to get at the focusing ring at Service Center.
Thanks and have a nice day