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Question about Creative Labs ZEN V Plus MP3 Player

2 Answers

Not getting turned on

My zen v plus is new...about a month old...from usa...i've just used it for a week...used to take it for my morning walks...suddenly yesterday it didnt get powered on the morn...then when i connected it to the usb it got on...then again when i tried switchin it on,it's not working...not even when i connect to the usb...the computer's not detecting my player...i tried resetting and some other stuff i picked up from FAQs..nothing works,,,

Posted by anupamarv on

  • 3 more comments 
  • Handsfor4 Apr 30, 2008

    We found a ZEN Vplus...can't get it to turn on. The computer recognizes it tho. Tried the solution below (hold the on switch and reset) and still no power. The computer recognizes the reset however. Anything else I can do?

  • guitarno Apr 30, 2008

    My Zen V was not used for several months. When I finally went to use it, it was dead. I tried recharging the battery by plugging it into the computer via USB, and also using a USB based charging unit. Neither has worked & I have tried both several times. We got a new computer since the last time I used it, so no software is currently loaded for it. When I try to load the creative software (with the unit connected via USB), the software doesn't recognise the player, and won't load.

  • Anonymous Jun 11, 2008

    hi- I have a zen - m It only turns on when I plug into the pc.

    If I take it out I can't et the on switch to stay on. I tried Zen's fix it online site and then this site.

    I reset the device and nothing happened.

    Hope you can fix this.


  • Beirness Jul 20, 2008

    ZEN V Plus Does Not Power On or Charge

  • komaru6 Jul 24, 2008

    I'm having the same problem. I went to plug it in, and after being hooked up, it suddenly just turned off. The computer knows that its there (when lugged in or unplugged it makes the noise) but can't be found on 'My Computer'. It will not turn on, it won't charge and putting the pin in the reset button does nothing.



2 Answers



Posted on May 14, 2008



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Zen V is dead
"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Posted on Dec 13, 2007


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My Zen seems to be totally dead after loading it with mp3 tracks. I've recharged it to no avail, it won't switch on or reset, and it is not recognised by my computer when connecting via a USB...

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I`ve had the same problem twice, it seems the player erases the whole firmware when this happens. You can fix this by plugging it to your computer in recovery mode, this will allow you to reinstall firmware.(Search google for zen nano plus recovery mode to find instructions.)

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Have you tried updating the firmware of your Zen V Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.

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By the way, before updating the firmware, let the battery have a full charge, ok
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