its not NEW its , NEW OLD STOCK (NOS)
old lightscribe, drive. the drive that prints labels on top.
NO OS STATED nor any PC stated.. wow.
Lightscribe is mostly not supported now. (read the wiki, on that it dont lie)
obviously and very hard to diagnose.
2: bad driver for drive
3: upgrated OS and it dont support this (why post lacking OS)????
4: bad media.
then at that bottom read HP unstable.
From HP's official site, they started phasing out Lightscribe drives in HP computers in 2011, due to "industry conditions beyond our control."
windows 8, 8.1 and w10 its not supported.
go to HP.com read what your PC supports, with the unstated
by you PC, and unstated OS
tdk and verbatium stopped making them.
not this is dead now
some get w8 to run with W7 drivers
why not ask at HP. why here?
sure NOS disks are sold rotting on selves... sure.
try google for help? see the words no support?