Well, I suppose soem of the solutions depend on the service. Mine's with Tracfone and it always appears on the LCD screen. However, I can go to Menu, Prepaid and select Airtime Tank Info and it will tell me the same thing.
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go into call and put in #06# and note imei number that comes up. Next phone the mobile network provider and tell them you want to check you phone got connected properly to their network when you purchased it , give them the mobile phone number and the imei number if they ask for it.
If it is a pre paid phone you may need a recharge of credits onto the phone. The dealer or assistant should have done this for you if needed and explained the pre paid system to you if you are on pre paid. You may have an internet portal with the mobile phoine network provider that can manage your pre paid.
If the mobile phonw was connected via wi fi you should have an application somewhere on the phone to manage recharging credits. if pre paid
You can't do it on the mobile data if your credits are zero.
The SOS calls only happens under specific situations on mobile phones. If you haven't paid your bill or are out of minutes on your plan, then the message will always show up. If you use pre-paid cell minutes, check your balance.
Similarly, if your phone isn't within range of a cellular tower for your network but does have signal from other networks, the phone will allow emergency calls to go on the other network. Talk to your provider about the coverage area and check if you were in a covered area.
A damaged SIM card could also give the problem. This is due to looking like a "not on plan" phone. Talk to your provider about the SIM card if this could be the problem.