IRiver E10 Player update required

1. If your PC does recognize the iRiver as a USB device/drive, there is an issue with the Hard Drive.
2. If your computer doesn't recognize the iRiver as a USB device/drive and can read the files, there is an issue with the Circuitry in your e10.
3. Turn the lock off and connect it to the usb port and press the reset button (small hole in lower left of unit, use a small object like a paperclip. The screen should change eventually to the "USB connected" screen. Disconnect the USB at the PC to get the "Ok to disconnect" message. Pull out the usb cable and hold down the "off" button. Eventually the unit will turn off. Turn it on and then off to verify it is working.

If nothing works, your iRiver needs to be returned to the manufacturer.

I’m happy to help further over the phone at https://www.6ya.com/expert/jeremy_69f3cc28d95bf514

Have you tried connecting the usb and loading an update on it at all?

Let me know if you have or if trying that doesn't work and if it doesn't then I will provide further help based on the situation

Thank you for using Fixya and Good Luck

goto.www.iriver.usa.com.ask your model e10.update file.

Device may require on-line firmware upgrade. Try updating firmware while connected to Internet.

Software / Media Transfer The E100 comes packaged with a disc containing iriver plus 3 media player, firmware updater, video converter, and Windows Media Player 11. If you have owned an iriver player, you are familiar with this software with the included iriver media player. This is a standard media player much like any other but has a few features catering to the iriver family of players, such as a firmware updater, ebook txt manager, and video converter. This media player is a bit different from Windows Media Player but still is straightforward and easy to use. If you don’t care for iriver’s media player you can always use any other MTP based media player to manage playlists and load your E100 since also included on the disc is a video converter and firmware updating utility.
If you don’t like to use media players to transfer the E100 will allow you to select either MTP or MSC transfer mode. This means it is drag and drop and also compatible with any OS. Drag and drop will work fine in MTP mode as well, but only if you are using Windows XP SP2 or Vista.

and the difference between e10 / e100 your guess is just as good as mine

Looks lo\ike the OS crashed in the player. It is probably asking for a restore procedure. It is located on the CD or in the setup program that came wiht the Iriver.

update your iriver plus program. then in the tools menu there should be a firmware update button.

i think it is in the tools dropdown submenu. try that.

You need to upgrade the firmware by using iriver plus 3 in the 'tools' section it should have upgrade firmware.

Using Explorer try copying one song over into the music folder of the device. Then restart Plus so that it searches and finds a song present.

Hi There,

There are 2 conditions related to the e10 Emergency USB message.

1. If your PC does NOT recognise the iriver as a USB device/drive, there is an issue with the Hard Drive.
2. If your PC DOES recognise the iriver as a USB device/drive and can read the files, there is an issue with the Circuitry in your e10.

In either case, your iriver needs to be returned to the manufacturer. If in warranty you can get this repaired at no cost (of course).