Question about Creative Labs ZEN SLEEK MP3 Player

Zen Sleek not recognized by firmware: not connected msg

Zen Sleek had poor battery life and would only turn on/off by pressing reset with end of paperclip. Tried to reload firmware. Now just goes into recovery mode. When I try to re-install firmware the software says device not connected. Media transfer software doesn't see MP3 player either, but PC recognizes that an external device is there. How do I get Creative media software and especially the firmware install software to see the MP3 player?

daabkrah Feb 10, 2008

I have a very similar problem: the touch pad on my Zen Sleek hasn't been responding for awhile, now, and I decided to see if reloading the firmware would make any difference. In recovery mode deleted the firmware, but when I try to reload the firmware using the upgrade from Creative.com, it says my device isn't connected. What's especially strange is the computer recognizes the player for what it is, but the firmware update program will not.
Please help! I have no idea what to do, here.

1 Answer

Anonymous

Try the information here remove MS Media player 11 http://193.95.171.84/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=366,E=0000000000255567421,K=6463,Sxi=6,Case=obj(16737),Kb=ww_english_add,VARSET=ws:http://uk.europe.creative.com/

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Posted on Aug 30, 2007

1 Related Answer

Cary Farah

4402 Answers

SOURCE: Zen Sleek not recognized by firmware: not connected msg

Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them
Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

good luck
please mark the post with a fixya

Posted on Feb 19, 2008

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1 Answer

My zen photo sleek is stuck in recovery mode

I had this same problem and almost threw out the Zen. You need to download the Zen Sleek Photo firmware upgrade software from Creative (http://ccftp.creative.com/manualdn/Drivers/PDE/9475/0xD499781C/ZenSleekPhotoP4S_16_1_10_01.exe).

The firmware updater needs to run in XP SP2 or SP3. It apparently won't run on Vista.
The trick to getting the Zen recognized by the firmware update software is to make sure you uninstall both WMP11 as well as the WMP11 Runtime. Those two things are listed separately in Add/Remove programs. BOTH must be uninstalled before the firmware updater will recognize your Zen.

Now I'm back to using my Zen. It's all good.

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u r facing a short circuit in the motherboard of ur device!

plz rate this post

if u can solve it in ur own u need to be Chinees - -

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My Creative Zen Sleek Photo freezes at the stage when the screen says "Zen Sleek Photo" and will not respond, reseting the player does not help, and I have tried to update my firmware, but it...

I had the same problem. Mine would go to the Sleek Photo Screen and then the Creative screen. After that it would freeze and do nothing. I tried to reset, reboot, all that. I downloaded the newest firmware, but my pc wouldn't recognize the player. I went in to the control panel and hit add/remove programs. I removed my WMP 11 and the WMP runtime (I heard these can mask the player). Sure enough, I rebooted the pc and it recognized my player. I was then able to launch the firmware update and now my player is working like a charm.

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The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already installed...do you want to reload it? Click yes to reload.

I had the same problem with my sleek photo. Once I got rid of WMP and the runtime everything worked like a charm.

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Have you tried inserting a paperclip into the small hole to the right of the port?

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I have the sleek photo and mine bugged out. It would go to the splash screen and then go blank and just sit there. Nothing would respond. I tried reset, reboot and other things too. My pc also would not recognize the player. To make a long story short, I tried other suggestions I found on the web. They didn't work and my player would now only go to a garbled splash screen and go right to the recovery screen.

I had the new firmware, but I couldn't use it because the pc wouldn't detect the goofy player. Then I ran across a site that mentioned that Windows Media Player can cause player recognition problems. I removed both WMP (mine was 11) and WMP runtime using the add/remove programs option on the control panel. I restarted the pc and BAM! the player was now recognized. I ran the new firmware application and the player works fine now. The key for me was getting rid of WMP and the WMP runtime.

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If you can, the best test is to try your player with another PC,

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is it possible to try another computer or laptop?

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It only sees the player if you are using Windows Media Player 10! Try a fresh computer. Get it to see the Zen Sleek by updating the driver. Load Media Player 10 (Not 11) and try the update firmware program again. Best of luck

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