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Question about Creative Labs ZEN SLEEK MP3 Player

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Installing my creative zen v plus

I know their is already and answer for my question, but i have tried that answer and it does not work, so here goes. i missed the warning about connecting my zen before the software was installed. so i uninstalled all of the applications i got with my zen, restarted my pc installed it again (without my zen connected) and when it came to the end i clicked the zen media explorer and it said 'please connect your zen' which i already had. i have tried uninstalling and re-installing about 4 times, and it continues not to recognise my zen. any ideas?

Posted by NodWod on

  • omikey Jan 12, 2008

    cannot conect to my pc

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1 Answer

Anonymous

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  • 4,402 Answers

Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Posted on Jan 24, 2008

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Hi there and welcome at Fixya, the support team (lfete)

I use also Creative Zen, but I do not use any software at all. Windows install automaic a driver so you can see it in the folder " My Computer ". From there you can access your drive (like all the other drives you have on the computer) and copy your musik files etc. to it !!!

Hope it helps
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Have a nice time over there

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This is from Creative's website:
Zen V Plus and Zen V
  1. Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
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Reload OS/ Firmware Caution! Erases your player's firmware.
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Message Edited by Jason-CL on 09-11-2006 12:02 PM

Forum Administrator
Creative Labs
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Creative Zen Nano Plus FROZEN!!!

here is a fix if your creative zen nano plus just hang on the creative logo when you turn your player on.
download, Creative ZEN Nano Plus firmware.
you can find it at the creative website, download section.
double click the file you just dl'ed, now make sure your
zen nano player is already connected to your pc when you run the file. it may take a bit of time before your pc can detect your zen nano be patient, a window prompt will soon appear asking if you want to update your firmware with the one youve just dl'ed.
now, dont worry if the firmware is the same as the one already
installed in your zen nano, just continue with the update.
you can also check the box in which there is the option of also formatting the drive. ( note: all files in your zen nano will be lost)
after the firmware is flashed you can now play and transfer files to your zen nano plus.

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Write to Creative's Helpdesk... So did I for the same problem. I'm waiting for their answer.
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