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There are a couple of ways to do this, You can use "Motorola phone tools" to transfer pics, video and, ringers to and from your phone computer via a usb cable. You can save your pictures to a memory card and then send them as a email to yourself and then download them to your computer.
ATT should have looked to see if the internet service is turned off for that particular phone. If thats the case, you shall not send receive pictures. Thats the only the reason you should not be able to send receive pictures.
Call ATT again and ask them that. Sorry to say you might have got the high school dropout rehab person that day.
Ussually picture messaging problems are a result of a failed data connection. The mobile internet that you have on the phone is called wap and picture messages use wap to send and receive like an email uses the internet. Check your data connection. Go to a wap site or to the area where your provider offers ringtones and see if it works. It probabyly doesnt. Contact your carrier to help correct it if it doesnt.
Go to Motorolas website https://motorolasetup.tarsin.com/sendappsettings.htm and select exact model of phone follow the directions and they will send you update for the phone. I did not realize that I needed to do this I bought my phone through internet and did not understand why could not send pics as my provider said that I shoud be able to. Now I can hope this works. Good luck