Question about Magicard Avalon Card Printer
I kept having this error message whenever i select "encoding" only. Msg: " Print format error Invalid sequence for select print format. 2000000:01" Please help, thanks in advance
Hi There, I presume (from the error number) that you are using LC3 (monochrome) dye film in your printer. This error is normally given when the printer detects LC3 (monochrome) dye film, but is then sent 'Colour' printing data from the driver. If you have 'encode only' selected there should be no printing data sent to the printer at all (number of copies = 0), only the mag stripe information should be sent. I suggest you contact Magicard Technical Support in the UK (I am one of their support engineers). We will need some further information (serial number of the printer, etc). Please also check you have the latest firmware (print the internal test card by pushing the button on the back) and are using the latest driver. All are available for download from: www.magicard.com To contact customer support send an email to: [email protected] Advice is free regardless of whether the printer is in warranty or not. With Best Regards, Alan.
Posted on Sep 04, 2007
Tips for a great answer:
1. After the error message is displayed on the LCD or display, open the scanner cover, so the print head is visible.
2. Press and hold the Stop/Exit key for 5 seconds. The print head will move to the middle.
3. Unplug the power cord from the power outlet.
4. Use a clean lint free cloth dampend with a bit of alchohol and clean both sides of the encoder strip thoroughly. Move the print head from side to side to allow access for cleaning of the entire encoder strip.
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