Connect to PC and use device manager to repair

Question 1

0helpful

1answer

My philips HDD14xx gogear says please connect to pc and when I connect it still doesn't work

Hi fathy eldin,

For more information on the Philips GoGear SA6045, like FAQ's, software, manuals and more, visit http://ow.ly/5R5Ud.

There is an FAQ on PC Recognition @ http://ow.ly/5R5YV, but I would consider performing a Repair/Recovery, which oftentimes resolves these types of issues and also updates the firmware in the process.

Try doing a soft reset first.

Insert a small pin or unfolded paperclip into the reset hole located at the back of the player.
Hold until the player shuts down.
Power on the player again by using the Power on/off key.

Note: Your songs and data will not be lost or corrupted by a soft reset.

If soft reset does not work, then you may have to use the Device Manager to REPAIR/RECOVER your player:

If you have not already installed the Device Manager, follow the on screen instructions to install the Device Manager from the installation CD or download the latest version of the Device Manager application from http://www.philips.com/support.
Make sure all other applications Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager on your PC. Select the REPAIR tab on the dialogue box.
Power off the player. Press and hold the "+" key and then connect it to the PC until you are prompted to release the key.
Select the device name SA60xx and then click OK and REPAIR. IMPORTANT: All music & content of your device will be erased once the Player is repaired.
Once the repair is complete a dialogue box will pop up; click OK and unplug the Player from the computer.
The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug your device.

Once the Player is disconnected from the computer, the display will show "Firmware Upgrading" for a couple of seconds and then start up as usual.

Tip: Update your player's firmware to the latest version to reduce the chance of future hang-ups. See "How do I update my player with the latest firmware?" for instructions.

If you have any additional questions or issues, Consumer Care can be reached at 1-888-744-5477.

Hope this helps! If so, please let me know by rating this solution so that I can help others more effectively!

Aug 01, 2011 • Philips GOGEAR SA6045 MP3 Player

0helpful

1answer

My Philips MP3 got hanged once I tried to charge it through computer.

I would recommend you to try doing a soft reset.

A. Insert a small pin or unfolded paperclip into the reset hole located at the back of the player.
B. Hold until the player shuts down.
C. Power on the player again by using the Power on/off key.

Note: Your songs and data will not be lost or corrupted by a soft reset.

If soft reset does not work, then you may have to use the Device Manager to recover your player:

A. If you have not already installed the Device Manager, follow the on screen instructions to install the Device Manager from the installation CD or download the latest version of the Device Manager application from http://www.philips.com/support.
B. Make sure all other applications Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager on your PC. Select the REPAIR tab on the dialogue box.
C. Power off the player. Press and hold the "+" key and then connect it to the PC until you are prompted to release the key.
D. Select the device name SA60xx and then click OK and REPAIR. IMPORTANT: All music & content of your device will be erased once the Player is repaired.
E. Once the repair is complete a dialogue box will pop up; click OK and unplug the Player from the computer.
F. The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug your device.

Once the Player is disconnected from the computer, the display will show "Firmware Upgrading" for a couple of seconds and then start up as usual.

Hope that helps resolve the issue.

Regards

Anand

Apr 27, 2011 • Philips GOGEAR SA6045 MP3 Player

0helpful

1answer

Update at 96% and freeze

Try doing a soft reset.
Insert a small pin or unfolded paperclip into the reset hole located at the back of the player.
Hold until the player shuts down.
Power on the player again by using the Power on/off key.
Note: Your songs and data will not be lost or corrupted by a soft reset.
If soft reset does not work, then you may have to use the Device Manager to recover your player:
If you have not already installed the Device Manager, follow the on screen instructions to install the Device Manager from the installation CD or download the latest version of the Device Manager application from http://www.philips.com/support.
Make sure all other applications Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager on your PC. Select the REPAIR tab on the dialogue box.
Power off the player. Press and hold the "+" key and then connect it to the PC until you are prompted to release the key.
Select the device name and then click OK and REPAIR.
IMPORTANT: All music & content of your device will be erased once the Player is repaired.
Once the repair is complete a dialogue box will pop up; click OK and unplug the Player from the computer.
The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug your device.
Once the Player is disconnected from the computer, the display will show "Firmware Upgrading" for a couple of seconds and then start up as usual.
Tip: Update your player's firmware to the latest version to reduce the chance of future hang-ups. See "How do I update my player with the latest firmware?" for instructions.

Feb 27, 2011 • Philips GOGEAR SA6045 MP3 Player

1helpful

1answer

It seemed to be playing fine this morning in the car, but when I disconnected it, it just froze and now it won't do anything. What's next?

Try doing a soft reset.

Insert a small pin or unfolded paperclip into the reset hole located at the back of the player.
Hold until the player shuts down.
Power on the player again by using the Power on/off key.

Note: Your songs and data will not be lost or corrupted by a soft reset.
If soft reset does not work, then you may have to use the Device Manager to recover your player:

If you have not already installed the Device Manager, follow the on screen instructions to install the Device Manager from the installation CD or download the latest version of the Device Manager application from http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=SA6045/37&scy=us&slg=en and scrolling down the right side where it says device manager/firmware updater.
Make sure all other applications Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager on y our PC. Select the REPAIR tab on the dialogue box.
Power off the player. Press and hold the "+" key and then connect it to the PC until you are prompted to release the key.
Select the device name SA60xx and then click OK and REPAIR. IMPORTANT: All music & content of your device will be erased once the Player is repaired.
Once the repair is complete a dialogue box will pop up; click OK and unplug the Player from the computer.
1. The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug your device.
Once the Player is disconnected from the computer, the display will show “Firmware Upgrading” for a couple of seconds and then start up as usual.

Aug 19, 2010 • Philips GOGEAR SA6045 MP3 Player

1helpful

1answer

When i turn on mp3 player it says phillips for a minute then says file system error then shuts off then i hook it up to the computer and the phillips thing dosent come on its like its not hooked up but...

Hello.
Welcome To Fixya Community.
Glad to Help You Sir ^^

Most likely this kind of problems occurs when the Mp3 Player's Firmware Corrupted, In Order to Fix that you shud upgrade/install the Firmware to your Mp3 Player.Please Follow these Steps to Fix Your Problem:

Download the attached zip file into a temp folder of your PC
Unzip the file into the temp folder and then double click theDM_WEB_ENG.exe file to install the latest version of the Device Manageron your PC
Follow screen instructions to complete the installation of the latest version of the Device Manager application on your PC..
Connect the GoGear to the power supply with the AC/DC adapter.
Make sure all other applications such as Philips Device Plug-in,Windows Media Player or Windows Explorer that accessing the device areclosed or else Device Manager will not recognize the device. Launch theDevice Manager at Start->Programs->Philips DeviceManager->Philips Device Manager on your PC.
Select the REPAIR tab on the dialogue box and then click Repair to start repairing.
IMPORTANT: All music & content of the device will be erased once the GoGear is repaired.
Once the repair is complete a dialogue box will pop up; click OK andunplug the GoGear from the computer. Follow all screen instructions tocomplete the repair.
The Device Manager will close automatically once the success message isdisplayed. Close all opened application and then unplug your device.

Once the GoGear is disconnected from the computer, the display willshow “Firmware Upgrading” for a couple of seconds and then start up asusual. You will then need to re-sync the GoGear using Windows MediaPlayer to place your files back on the GoGear.

Downloads:
HDD6320_6330_DM_WEB_ENG_5_2.zip
Additional Help:
Philips GoGear Jukebox HDD6330 Manual Guide

Thank You for Using Fixya
Please Don't Hesitate asking me If you need any Further Info.
Good Luck

Nov 05, 2009 • Philips GoGear HDD6330 MP3 Player

1helpful

1answer

When I disconect the player from the charger I get the following message "Connect to PC and use device manager to repair" then shuts down. After connecting to device manager it tells me the device is...

Hi there !!

This is because of the old firmware you are using in the player. Go to link below to download the latest firmware 3. & everything will get back to normal.

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=US&slg=AEN&sct=FLASH_AUDIO_PLAYERS_SU&cat=MP3_PLAYERS_CA&grp=PORTABLE_ENTERTAINMENT_GR&session=20090908093859_59.164.5.137&ctn=SA261/17&ds=SA261/17&mid=Link_Software&hlt=Link_Software

Here's the instructions, how to update firmware in the music player:

Software/driver information
===========================

Firmware upgrade readme file - GoGear Digital AudioPlayer SA261 , SA260, SA255, SA250
Firmware (FW) version 3.0 + Philips driver for WindowsMedia Player

Benefits
========
By upgrading you will gain access to the followingenhanced functionalities:
- Solving the problem with occasional hang up afterfirmware upgrade.
- Adding of a Help file in Device Manager that user maycall up the file by pressing F1.

Do I need the software?
=======================
- Press the MENU key
- Scroll down to Settings
- Enter Settings by pressing the > key
- Scroll down to Information
- Enter Information by pressing the > key
- You will see FW Vers: xxx, where xxx is the version
- If you already have the latest version, there is noneed to upgrade.

Compatibility
================
Please make sure that your PC is running on one of thefollowing operating systems to perform the upgrade
- Windows 2000 �V SP4 (or above)
�http://www.microsoft.com/windows2000/downloads/servicepacks/sp4/default.asp
- Windows XP (home or Professional) SP1 (or above)
�http://www.microsoft.com/windowsxp/downloads/updates/sp1/default.mspx

How to download the software to your PC
=======================================
- Launch the Windows Explorer
- Enter the Philips support site at urlhttp://www.philips.com/support
- Select your resided country & language
- Enter the model number
- Click on Software under Product Support
- Double click your desired language under Firmwareupgrade software to download the firmware to your PC.
- Download the file in a temp directory on your PC.

How to upload the software to your device
=========================================

- Run the SA_PKG_xxx.exe file to install the DeviceManager with the new firmware
- Connect your GoGear to the PC using the provided USBcable
- Make sure that you have a new battery inserted.
- On your PC, double-click on the Philips GoGear DigitalAudio player icon to run / start the same.
- A dialogue box will pop up; click Upgrade to start theupgrading of the firmware.
� (Please do notdisconnect the device during the upgrading process as this interruption maydamage the firmware!)
- Follow all screen instructions to complete the firmwareupgrade.
- The Device Manager will close automatically once thesuccess message is displayed.
- Close all opened application and then safely removeyour GoGear micro jukebox by clicking on the eject icon in your task traybar.�
� When prompted,��The USB Mass Storage Device can now be safely removed from the system��,click OK and unplug your micro jukebox.�
- Once the GoGear micro jukebox is disconnected from thecomputer, the display will show ��Firmware Upgrading�� for a couple of secondsand then start up as usual.
� If the messagedoes not disappear after 2 minutes, do a soft reset by pressing and holding theplay key and the volume + key for a couple of seconds.
- Your GoGear firmware has been upgraded after you seethe "upgrading" message.

Note
=========
Windows XP and Windows 2000 users: Your device will beautomatically disconnected as soon as Device Manager finishes interacting withyour device.

Regard's
Anurag Shukla

Sep 08, 2009 • Philips GoGear SA261 MP3 Player

2helpful

1answer

Connect to PC and use device manager to repair

If you have a Philips HDD Series, it will not work with Windows Vista or Windows Media Player 11 except for briefly, then the player will stop working one day. Your only hope is to use it with Windows XP and Windows Media Player 10 - it is, basically, an obsolete player at this point in time.

The Philips Device Manager has a strange feature - it only properly updates your device if you have the newest version of the Device Manager:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Update" tab

-Tha Mp3 Doctor

Mar 30, 2009 • Philips Audio Players & Recorders

0helpful

1answer

Not Detecting Go Gear IN Xp

Connect your Go Gear to the computer
Open the Philips Device Manager - it came on the installation CD
Click on the Repair tab and follow the instructions

When in doubt, follow directions.

-Tha (Mean Grinch) Mp3 Doctor

Dec 21, 2008 • Philips GoGear SA178 MP3 Player

1helpful

2answers

Turn on ipod display "connect to pc and use device manager to repair"

LOL UR **** IS BROKE *****

Oct 30, 2008 • Philips GoGear SA178 MP3 Player

0helpful

1answer

It keeps intializing

Install and run the Philips Device Manager.

Press and hold the [VOL+] button on the player whilst connecting to the PC.

Philips Device Manager will show the device connected in repair mode. Release the [VOL+] button and follow the on-screen prompts.

This will format the player and re-flash the firmware.

Disconnect the player when finished, and re-start it. It should briefly show initiallizing and then shut down.

Re-start the player again, and it should show "updating", then start up.

Occasionally this will cure the problem. If it doesn't try it 2 or 3 times.

If it still doesn't work, then unfortunately you will have to take it back, as there is no other known cure.

Mar 14, 2008 • Philips SA6025 Digital Media Player

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Question 3

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7 Answers

If you have the software conect the device to the computer; press volumen + with on/off switch at same time; then press volumen - anh hold it. The software recognice the device and you can update the firmware or repair it.

Posted on Mar 11, 2008

Answer 2

Anonymous

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I wanna repair my philips now plis!!

Posted on Sep 24, 2008

Answer 3

Anonymous

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Just format your device..n u"ll b sorted ;)

Posted on Oct 11, 2009

Answer 4

Anonymous

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1 Answer

When I disconect the player from the charger I get the following message "Connect to PC and use device manager to repair" then shuts down. After connecting to device manager it tells me the device is working properly. How to fix?

Posted on Nov 13, 2008

Answer 5

mostafa_c737

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1 Answer

Im the proplme plize pripere my philips

Posted on Jan 08, 2013

Answer 6

Anonymous

Try uploading firmware 2.4 to device from philips web site

Posted on Sep 19, 2007

Answer 7 · 3/31/2009 12:00:00 AM

ThaMp3Doctor

8597 Answers

SOURCE: Connect to PC and use device manager to repair

If you have a Philips HDD Series, it will not work with Windows Vista or Windows Media Player 11 except for briefly, then the player will stop working one day. Your only hope is to use it with Windows XP and Windows Media Player 10 - it is, basically, an obsolete player at this point in time.

The Philips Device Manager has a strange feature - it only properly updates your device if you have the newest version of the Device Manager:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Update" tab

-Tha Mp3 Doctor

Posted on Mar 31, 2009

Anonymous

93 Answers

SOURCE: When I disconect the player from the charger I get

Hi there !!

This is because of the old firmware you are using in the player. Go to link below to download the latest firmware 3. & everything will get back to normal.

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=US&slg=AEN&sct=FLASH_AUDIO_PLAYERS_SU&cat=MP3_PLAYERS_CA&grp=PORTABLE_ENTERTAINMENT_GR&session=20090908093859_59.164.5.137&ctn=SA261/17&ds=SA261/17&mid=Link_Software&hlt=Link_Software

Here's the instructions, how to update firmware in the music player:

Software/driver information
===========================

Firmware upgrade readme file - GoGear Digital AudioPlayer SA261 , SA260, SA255, SA250
Firmware (FW) version 3.0 + Philips driver for WindowsMedia Player

Benefits
========
By upgrading you will gain access to the followingenhanced functionalities:
- Solving the problem with occasional hang up afterfirmware upgrade.
- Adding of a Help file in Device Manager that user maycall up the file by pressing F1.

Do I need the software?
=======================
- Press the MENU key
- Scroll down to Settings
- Enter Settings by pressing the > key
- Scroll down to Information
- Enter Information by pressing the > key
- You will see FW Vers: xxx, where xxx is the version
- If you already have the latest version, there is noneed to upgrade.

Compatibility
================
Please make sure that your PC is running on one of thefollowing operating systems to perform the upgrade
- Windows 2000 �V SP4 (or above)
�http://www.microsoft.com/windows2000/downloads/servicepacks/sp4/default.asp
- Windows XP (home or Professional) SP1 (or above)
�http://www.microsoft.com/windowsxp/downloads/updates/sp1/default.mspx

How to download the software to your PC
=======================================
- Launch the Windows Explorer
- Enter the Philips support site at urlhttp://www.philips.com/support
- Select your resided country & language
- Enter the model number
- Click on Software under Product Support
- Double click your desired language under Firmwareupgrade software to download the firmware to your PC.
- Download the file in a temp directory on your PC.

How to upload the software to your device
=========================================

- Run the SA_PKG_xxx.exe file to install the DeviceManager with the new firmware
- Connect your GoGear to the PC using the provided USBcable
- Make sure that you have a new battery inserted.
- On your PC, double-click on the Philips GoGear DigitalAudio player icon to run / start the same.
- A dialogue box will pop up; click Upgrade to start theupgrading of the firmware.
� (Please do notdisconnect the device during the upgrading process as this interruption maydamage the firmware!)
- Follow all screen instructions to complete the firmwareupgrade.
- The Device Manager will close automatically once thesuccess message is displayed.
- Close all opened application and then safely removeyour GoGear micro jukebox by clicking on the eject icon in your task traybar.�
� When prompted,��The USB Mass Storage Device can now be safely removed from the system��,click OK and unplug your micro jukebox.�
- Once the GoGear micro jukebox is disconnected from thecomputer, the display will show ��Firmware Upgrading�� for a couple of secondsand then start up as usual.
� If the messagedoes not disappear after 2 minutes, do a soft reset by pressing and holding theplay key and the volume + key for a couple of seconds.
- Your GoGear firmware has been upgraded after you seethe "upgrading" message.

Note
=========
Windows XP and Windows 2000 users: Your device will beautomatically disconnected as soon as Device Manager finishes interacting withyour device.

Regard's
Anurag Shukla

Posted on Sep 08, 2009

Answer 8 · 3/31/2009 12:00:00 AM

ThaMp3Doctor

8597 Answers

SOURCE: Connect to PC and use device manager to repair

If you have a Philips HDD Series, it will not work with Windows Vista or Windows Media Player 11 except for briefly, then the player will stop working one day. Your only hope is to use it with Windows XP and Windows Media Player 10 - it is, basically, an obsolete player at this point in time.

The Philips Device Manager has a strange feature - it only properly updates your device if you have the newest version of the Device Manager:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Update" tab

-Tha Mp3 Doctor

Posted on Mar 31, 2009

Answer 9 · 9/8/2009 12:00:00 AM

Anonymous

93 Answers

SOURCE: When I disconect the player from the charger I get

Hi there !!

This is because of the old firmware you are using in the player. Go to link below to download the latest firmware 3. & everything will get back to normal.

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=US&slg=AEN&sct=FLASH_AUDIO_PLAYERS_SU&cat=MP3_PLAYERS_CA&grp=PORTABLE_ENTERTAINMENT_GR&session=20090908093859_59.164.5.137&ctn=SA261/17&ds=SA261/17&mid=Link_Software&hlt=Link_Software

Here's the instructions, how to update firmware in the music player:

Software/driver information
===========================

Firmware upgrade readme file - GoGear Digital AudioPlayer SA261 , SA260, SA255, SA250
Firmware (FW) version 3.0 + Philips driver for WindowsMedia Player

Benefits
========
By upgrading you will gain access to the followingenhanced functionalities:
- Solving the problem with occasional hang up afterfirmware upgrade.
- Adding of a Help file in Device Manager that user maycall up the file by pressing F1.

Do I need the software?
=======================
- Press the MENU key
- Scroll down to Settings
- Enter Settings by pressing the > key
- Scroll down to Information
- Enter Information by pressing the > key
- You will see FW Vers: xxx, where xxx is the version
- If you already have the latest version, there is noneed to upgrade.

Compatibility
================
Please make sure that your PC is running on one of thefollowing operating systems to perform the upgrade
- Windows 2000 �V SP4 (or above)
�http://www.microsoft.com/windows2000/downloads/servicepacks/sp4/default.asp
- Windows XP (home or Professional) SP1 (or above)
�http://www.microsoft.com/windowsxp/downloads/updates/sp1/default.mspx

How to download the software to your PC
=======================================
- Launch the Windows Explorer
- Enter the Philips support site at urlhttp://www.philips.com/support
- Select your resided country & language
- Enter the model number
- Click on Software under Product Support
- Double click your desired language under Firmwareupgrade software to download the firmware to your PC.
- Download the file in a temp directory on your PC.

How to upload the software to your device
=========================================

- Run the SA_PKG_xxx.exe file to install the DeviceManager with the new firmware
- Connect your GoGear to the PC using the provided USBcable
- Make sure that you have a new battery inserted.
- On your PC, double-click on the Philips GoGear DigitalAudio player icon to run / start the same.
- A dialogue box will pop up; click Upgrade to start theupgrading of the firmware.
� (Please do notdisconnect the device during the upgrading process as this interruption maydamage the firmware!)
- Follow all screen instructions to complete the firmwareupgrade.
- The Device Manager will close automatically once thesuccess message is displayed.
- Close all opened application and then safely removeyour GoGear micro jukebox by clicking on the eject icon in your task traybar.�
� When prompted,��The USB Mass Storage Device can now be safely removed from the system��,click OK and unplug your micro jukebox.�
- Once the GoGear micro jukebox is disconnected from thecomputer, the display will show ��Firmware Upgrading�� for a couple of secondsand then start up as usual.
� If the messagedoes not disappear after 2 minutes, do a soft reset by pressing and holding theplay key and the volume + key for a couple of seconds.
- Your GoGear firmware has been upgraded after you seethe "upgrading" message.

Note
=========
Windows XP and Windows 2000 users: Your device will beautomatically disconnected as soon as Device Manager finishes interacting withyour device.

Regard's
Anurag Shukla

Posted on Sep 08, 2009

Related Topics:

Connect to PC and use device manager to repair

6 Answers

Anonymous

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mostafa_c737

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