Sometimes people get batches of bad timers.
However this timer does not show a program carryover, and does not appear to have battery for carryover. Although many new timer have a capacitor backup, it is unclear if the Utilitec offers this feature.
http://waterheatertimer.org/pdf/Utilitec-0050024-tower-stake-manual.pdf
Use reset button to clear memories, and then reprogram.
This timer has 2 modes: programmable or photocell
As a general rule, these timers come with 1 year limited warranty, but unclear who backs Utilitec warranty.
Buy two new timers from different Lowes store, and return defect in new package.
If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7
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