I'm sorry that the Player is not charging as expected. It is possible that the usage of non-original cable will give the Charge Error. Please follow the below troubleshooting steps and check the operation before purchasing the original cable to make sure that the issue is not with the player or the connectivity.
- Please make sure that the USB connection to the Computer is secure and firm.
- Try connecting the player to a different USB port on the Computer.
- Avoid connecting to USB hubs.
- Try removing other USB devices otherthan keyboard and mouse.
- Restart the Computer and try again.
- Try connecting to a different Computer to confirm the issue is not with the Computer.
Thanks for understanding. Please let me know if you require any clarifications.
thank you very much i will try it and get back to you thank you
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