Sliding the height adjustment knob does not adjust the wheel height. From the underside, the tab, connected to the adjustable wheel plate, does not come in contact with the bottom of the sliding height adjuster. Help!
In addition to the tab that contacts the bottom of the slider, there are 2 protusions on the adjustable wheel plate that move through holes in the housing, but only when the handle is tilted to begin vacuuming. The wheel plate has a spring that forces the tab against the slider. As the handle is moved to the upright position, the protusions move back through the holes, taking the tab away from the slider and the wheel plate locks in its highest position. Therefore, the position of the slider has no effect while the handle is upright and locked. Hope this helps.
The mechanism adjusts to the position when the handle is pulled back into vacuuming mode.
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