Maytag MMV5165BA - E-63 on display

The microwave burnt it. It will be a bit of trial and error with using your new microwave and will also depend (in this case) the brand of pop corn you've cooking. Check the recommendations on the pop corn packaging for time and heat range. Happy popping!

That is not good, the magnetron has gone, or the thermal fuse has failed, "protects the magnetron from overheating" There is a possibility the keypad control board was a affected.

Here is a link to a the product page for one standard Whirlpool microwave model currently available:

http://www.whirlpool.com/-[MT4155SPQ]-1001410/MT4155SPQ/


And here is a direct link to the User's Manual for that microwave oven (model # MT4155):

http://www.whirlpool.com/digitalassets/MT4155SPS/Use%20and%20Care_EN.pdf


To view the Product Support Page or the Owner's Manual with Operating Instructions just use your mouse to click on the link, which is the underlined and highlighted text just above. This will open a new web browser page automatically for you and allow you to view the information at the website indicated and the contents of the Owner's Manual.

You may need ADOBE READER installed on your computer to read PDF documents.
You can download this free at WWW.ADOBE.COM if necessary.
Click on the DOWNLOAD ADOBE READER button on right side of the ADOBE home page when you get there, then follow the onscreen instructions to install the software on your computer.

See page 10 of the manual for detailed instructions on how to use the POPCORN feature in that microwave. Here is an excerp from that section of the manual:

To Use POPCORN:

1. Place popcorn bag on the turntable and close the door.

2. Touch POPCORN once for Regular, or twice for Snack.

Touch START, or wait for the microwave oven to start the

popping cycle automatically.

When the cycle ends, "END" will appear in the display, and

the end-of-cycle tones will sound, followed by reminder

tones.

3. Touch OFF or open the door to clear the display and/or stop
reminder tones.


I hope that was helpful to you, good luck and take care.

Joe.

I have never seen a microwave that doesn't burn popcorn if you use the "popcorn" button. Why the manufacturers keep putting them on I'll never understand. There's nothing you can do change the presets on an oven since they are built into the controller. Instead of relying on the oven, you should follw the directions on the bag. These tell you to use high power, stay by the oven and stop the cooking when the time between pops drops to 1 or 2 seconds. Stored heat will continue to pop kernels for a bit, and you won't cremate your popcorn. You'll also avoid the possibility of the bag catching fire and damaging the oven, which I have seen several times. Finally, don't expect 100% of the kernels to pop. There wil always be a few duds, and extending the cooking time just results in burned popcorn.

Check the power setting it may be too high and are you useing microwave popcorn?you generally can not use standard popcorn in a microwave.The power setting required is on the bag of microwave popcorn

If the microwave functions normally while cooking everything else, but is only burning popcorn, there is no component problem that will cause this. You cannot adjust or replace any internal component to make it not burn popcorn. All power levels and program options are contolled by the consumer at the control panel. Refer to your owner;s manual for their recommendations.

If the oven is equipped with a popcorn feature button, it is programmed for a recommended power level and time. This is an ESTIMATED program feature. The manufacturers of both the oven and the popcorn will also give directions that tell you to turn the oven off when the popping slows to about a pop every 2 seconds. Failure to do so can result in burning.

If the microwave does not come with a popcorn feature button, the manufacturers of the popcorn have directions on the outside of the box that tell you what POWER LEVEL and TIME to set the oven on for the desired result. Again, the you still have to listen as the bag pops to ensure it does not burn.

In addition, on some microwave ovens, there is a feature that allows you to select the SIZE of the popcorn bag. Some popcorn manufacturers have smaller snack size bags that don't take as long to pop. You have to select the appropriate size to get the correct program option.

In any case, you never are to place popcorn in a microwave oven and walk away from it. All these program features are ESTIMATIONS based on manufacturers testing and recommendations for the best results. All microwave ovens are different and operate at different power levels. Your best judge is to listen as it pops.

I hope this helps you.

E63 is a "T1 Max Time" error. It indicates a problem on the control board.

The first thing to try is a "hard reset". Unplug it from the power line for a few minutes, plug it back in, set the clock, then try again.

Keep a close eye on it, and if it fails again, you want to contact Maytag for free warranty repair.

We're happy to help and we appreciate your thoughtful rating of our answer.

Placing the bag on an inverted glass bowl or pyrex casserole dish worked!!!!!  For 2 years, I have cursed my Dacor microwave for its inability to make popcorn (burns a hole in the bag, bag stays flat, almost no kernels pop, etc...)  I read the last suggestion to use the glass plate and I am now sitting with a bowl full of perfectly popped popcorn - with only 1 kernel unpopped.  The metal tray in the microwave conducts too many waves through the bag I guess.
Thanks for the solution!

Awesome.

The cooling fan is a must!

Otherwise, the magnetron will be ruined, and that drives up the repair cost.

If you or a friend decide to work on it, we have *critical* safety, disassembly, and troubleshooting info at our site, and our link is at our listing here on FixYa: http://tinyurl.com/yzjozk

You can order parts here: https://www.mcappliance.com/partorder.aspx

To contact Magic Chef about getting an *authorized* servicer, see: http://www.mcappliance.com/contactus/contactus.asp

We're happy to help and we appreciate your thoughtful rating of our answer.