Canon PIXMA iP5300 InkJet thinks paper output tray is closed (it isnt) and won't print!

Hi - would really appreciate some help - My 2 month old Canon PIXMA iP5300 InkJet thinks it's paper output tray is closed, (error number : 1250) and so it just won't print! (Its still under warrranty but I really need not to have to send it away right now if this is something I can resolve) Does any one know what sensor is getting confused to give this error? And is there a reset or repair solution!? Thanks! MJ

5 more comments
Anonymous Jun 07, 2008

Infernal machine thinks the paper out tray is open. When it isn't. Verging on smashing to pieces
Anonymous Jun 08, 2008

I'm having the exact same problem with mine. I wish there was some way to disable the error message, even though it thinks the printer tray is closed IT'S OBVIOUSLY NOT!!! I think it happened after a friend came over and a small guitar amplifier took a tumble ontop of it. However I'm not sure as I hadn't used the machine previous to that.
Anonymous Jun 08, 2008

I'm having the exact same problem with mine. I wish there was some way to disable the error message, even though it thinks the printer tray is closed IT'S OBVIOUSLY NOT!!! I think it happened after a friend came over and a small guitar amplifier took a tumble ontop of it. However I'm not sure as I hadn't used the machine previous to that.
Anonymous Jul 11, 2008

same problem here with a canon 1p4300. wrote to Canon. they said will have to get it repaired. only had it 1 year!
Anonymous Sep 26, 2008

i too have the same problem on an IP4300. this was a poor purchase and clearly a rip off. if you spend hard earned money on a product it should just work and do the job it is meant to do
Anonymous Nov 25, 2008

this is lame. i barely use this printer and now its out of warranty
Rufus99 Jan 07, 2009

Hi, I have the same problem - any tips on getting the cover off? cheers!

4 Answers

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Customer care support service number +1--833--{272}....[0777],,,,,,call them
My 2 month old Canon PIXMA iP5300 InkJet thinks it's paper output tray is closed, (error number : 1250) and so it just won't print! (Its still under warrranty but I really need not to have to send it away right now if this is something I can resolve) Does any one know what sensor is getting confused to give this error?

Posted on Dec 01, 2018

Anonymous

It was rather easy to figure out how to pop the silver plastic outter casing off, but now that I have it off I still can't seem to identify where the switch that signals the paper outter tray is.

Posted on Sep 17, 2008

Anonymous

You have to push the switch up. I put a cotton ball under the switch. It sticks out a little in front. But it worked!

Posted on Aug 15, 2008

Anonymous

I've been having the exact same problem. Apparently its from a switch that doesn't signal to the printer that the output door is closed. On the printer, it looks like there should be a small plastic piece on the output door that pushes against the switch when its closed, thereby signalling that the door is shut. The switch is located just above an electronic switchboard that is directly behind the panel that has the two long rectangular buttons and the USB input on the right side of the front of the printer (when looking directly at the printer, that is). I have the cover off of my machine, but don't really know if the switch is supposed to be pushed down, or up, to signal that the door is closed. According the forums below, once I get that figured out, then it should be fixed. None of the forums clarify whether the switch is supposed to be pushed down or up. I'm no technical whiz, so it's not so obvious to me as it may be to other people. If it doesn't work, then I'll let you all know. If it does, you may never hear from me again as I'll likely forget all about this posting.

http://www.fixya.com/support/t345435-ip4300canon_printer

and

http://forums.xkcd.com/viewtopic.php?f=20&t=14495&start=0&st=0&sk=t&sd=a

The most difficult part of it all is getting the cover off. Make sure you have a few flathead screw drivers, or something else that is about 3mm wide, thin but sturdy, and then insert them into the 4 slits in the printer before pushing hard to release the plastic hooks that lock the cover to the base of the printer. I'm sure I'm not making any sense, but a forumer at the xkcd website explains it pretty well. It just takes a bit of force. Hope it works!

Posted on Jul 11, 2008

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