Question about Viking DDBB363 Bottom Freezer Refrigerator

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Ddbb362 viking designer

The alarm went off indicating the door was open. Door was closed, I turned off alarm at 11pm. The next morning, I opened the fridge and hot air came out even though it was blowing cool air. It turns out the electronic panel at the top was VERY HOT. So hot that the plastic at the top of the fridge below the panel was hot to touch and the seam was even broken. It looks like a short in the panel because every time I reset the alarm, it goes off again. The freezer works fine, but needless to say, the fridge is shut down. It looks like my electronics are fried.The warranty states six years parts and labor for sealed refrigeration system and ice maker and 12 years parts only for sealed refrigeration system. Two years parts and labor for complete unit. My unit is four years old and I have a feeling electronics fall into the two year window. Am I covered? If not,how do I pull the panel and what is the damage in dollars?

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  • Anonymous Nov 20, 2007

    Had the same issue with my Viking DDBB...thought the same thing because of the heat observed aorud the control panel. The lever switch in the upper right corner of the door was broken, keeping the interior lights on all the time. This over-runs the cooling system and shuts it down. I replaced the switch myself (tight) and all is great. Happened right at the two-year point. If you need a switch, I found them in a surplus electronics joint in Orlando Florida for $1.50 each...let me know. [email protected]

  • New Viking Jun 23, 2008

    I guess I didn't close the door closely and left, after I got back an hour later, I hear the beeping sound, turned off the alarm, couple minutes later, the alram is beeping again. Looks like the top panel is not working and I couldn't find the switch which is supposed to be the top of the door. I think the fridge and freezer are shut down since the temperature is high for both.

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In my oppinion, it seems the problem with the condensor fan motor.

Posted on Sep 27, 2007

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It sounds like the light switch may be keeping the light on when the door is closed. Faulty Switch. Regards Advisor

Posted on Aug 21, 2007

  • Bob-A-Lou Anna Maria
    Bob-A-Lou Anna Maria Jun 02, 2015

    Useless response

    I have this same issue. You can manually press the switch and watch the lights go off, and the refrigerator still thinks the door is open.

    I even removed the switch which is a normally closed switch, and even with the switch gone (lights in fridge off) the fridge alarm will sound. You hit the alarm off button to ignore, and a while later it'll sound again. It does this at random intervals throughout the day and night.

    The light switch apparently has nothing to do with whatever the fridge is using to monitor the open door.

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