Is this a single handle faucet or a double handle? If it's a single handle, you have to turn the water off then remove the handle. The set screw for this should be under a little plastic plug under the handle near the base of the handle. After you remove the handle, remove the housing cap to expose the valve ball. Under the valve ball are 2 small circular washers and springs. Pull them out and replace them. If it is a cartridge style faucet like a Moen, then you remove the u shaped retaining ring and pull the cartridge out.
If it is a double handle faucet, remove the handle and using a pair of pliers or a crestent wrench remove the stem. You will find the washer at the base of the stem held on by a screw. It could also be a washerless stem and in that case you will need to replace the whole stem.
If you have anymore questions, just respond to the post and I will get back to you as soon as I can.
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