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LG bottom freezer refridgerator ER FF

Comment by Rascal Flat, posted on Oct 26, 2006 Hi all - Our freezer (about 1.5yr old) has this code on the front display. The cooling has stopped. I read on the site that it is the freezer fan that is dead and we need to defrost it...this will be the second tim ein as many months that we have defrosted the freezer (first time becuase the fan was loud and the repair man said that was the solution). In another posting i saw that it is actually due to a faulty module (text posted below). If anyone knows who to speak with there (name or department) to get them to replace the faulty piece i would be very grateful for the information as i just spent 30 useless minutes ont eh phone with customer service telling me there is no such faulty equipment and that i must be using the freezer incorrectly.... thanks for any assistance. Andy and Catriver, I have an UPDATE!!! The repairman told me that the computer module is the problem and LG has since re-engineered it. He probably talked to 8 different people at LG service but he finally got them to APPROVE the $400 repair bill and install the updated module. My unit was 2 months out of warranty. The repairman said he has fixed the same issue 7 times in the last week here in the Cincinnati area.

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I see this problem daily in the UK, turn off, defrost overnight,replace defrost sensor in freezer, all will work ok within 24hrs. Regards Advisor

Posted on Aug 23, 2007

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FF error code

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