Hi.
I had just updated my TomTom through TomTom Home. It was the first time I did that. After I ejected it (properly), it won't start. It appears an orange screen with TomTom image and an X keeps blinking. It also makes that drums sound. Restarting it won't work.
What should I do?
Thanks.
Aline
I HAVE HAD MY NEW TOMTOM FOR A COUPLE OF MONTHS AND USE IT ONLY 4 TIMES. I USED IT TODAY AND IT SAID THAT I COULD UPDATE IT , SO I DID, AND NOW I CAN'T GET IT TO WORK. ALL I GET IS A ORANGE SCREEN. I CAN NOT DO ANYTHING WITH MY TOMTOM. I AM VERY DISAPPOINTED WITH THIS PRODUCT. MY FRIENDS TOLD THAT IF I BUY A TOMTOM I WOULD BE SORRY. WELL THEY WERE RIGHT. ITS A SHAM THAT ONE AS TO PAY $ 200.00 FOR JUNK LIKE THIS. I HAVE NO IDEA HOW TO GET IT WORKING.
Don't really know how BUT I seem to have solved the problem.
Let's first review the problem.
1) I downloaded from TomTom a recommended update.
2) The update screwed up half way through the installation.
3) End result. TomTom refused to get beyond the opening logo and the drum beat!
4) TomTom HOME did not recognise it as a device, ("No device connected") bottom right of screen.
5) Consequently it was impossible to "restore" the software using Tomtom HOME.
6) So contacted TomTom through their website and tried the online fixes, (hardware reset etc) with no result.
7) Filled in a support ticket on the site, the ultimate outcome being a request to return it for repair.
8) I asked for an estimate of the cast (having described the symtoms).They would not give me an estimate until they had seen it.
9) Scanned various forums (including Fixya), but could not find a solution.
10) Decided at that point that is was going to cost, either to get it repaired or buy another, so whatever I did wouldn't matter!
11) So borrowed a card reader to examine the SD card.
12) Windows told me it was not formatted!
13) Couldn't find a friend anywhere with a Western Europe Map on an SD card to try to copy.
14) I was sure I had backed up the Tomtom via TomTom HOME when I first bought it, but where did it store the backup?
15) Found a folder in "My Documents" called "TomTom"
16) Scanning through that folder structure I found a folder called "One".
17) In that folder was another folder called "Backup01"
18) So I formatted the SD Card (heart thumping!) then right clicked on the "Backup01" folder and "Send to" the G drive (the drive letter for the SD card in the card reader)
19) Things happened on screen and files moved across the screen.
20) Took the SD card out and pushed it into the TomTom. Switched on TomTom and behold it started to work!
21) Since then TomTom HOME has scanned the device and downloaded a number of updates. The only difference I can see between its previous performance and its current state is that some of the opening screens have changed and it no longer shows the briefcase screen when it switches off.
22) Will be testing it on a long journey shortly and hoping for the best. Will not guarentee that this will work for all people with a problem, but it has on my device. Good luck!
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Downloaded new version of TomTom Home. It told me there were updates for my device. Followed the instructions but the process froze half way through the install section. Since then the navigator has been "brain dead".
I get the TomTom logo and drum beat, plus the opening screen with flashing SD icon or SD icon with a red cross. Beyond that nothing! The device had been working perfectly the day before. TomTom home tells me the "device is not connected". Windows recognises the device as a removeable drive E: but tells me that it needs to be formatted!
Have reported the problem to TomTom, and it looks like we are heading towards me returning it for repair! (at a cost!) Call me cynical, but it strikes me that in the current economic climate a small downloaded software problem could help to boost cash flow!!
Same thing; updated system, bought latest map, subscribed to 12-month update service, followed all instructions to the letter... now, notwithstanding numerous attempts to reset, all I get is the flashing cross...
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