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Cannot access Internet thru router

O/S Windows XP Home: System Suite Firewall: I've had this router for over 6 months, and been happily connecting to the internet from a desktop and 2 laptops. My ISP is currently AOL(??) An update of AOL software was installed on Monday(13th Aug), and now I cannot access the internet. I've tried everything, disabled my Firewall, gone back to previous system checkpoints, reinstalled AOL, tried their Easy install software (that fails). Is there something obvious that I can try Any help greatly appreciated

Posted by markyh on

  • markyh Aug 19, 2007


    got my laptop working briefly, signal strength started @ 54mbps, fired up browser, connected immediately, but then speed dropped to 1mbps then disconnected....seems like an issue with the router hardware itself?? but all the "right" lights are lit and flicker correctly apart from the internet light that flickers once, so assume it's failing some sort of security/firewall test.


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Power off the following items: Power off the router wait for five minutes. You may have to reset the router. You shouuld have a reset button on the router some where. After resetting the router make sure you set your security settings. Have you tried uninstalling your firewall software and then reinstalling? I have worked on alot of machines that had problems with AOL and I like cable or dsl better. 1. Left click on start and choose the run option. 2. Type the folllowing text CMD and choose ok or enter key. 3. Now you should have a dos menu. 4. Type the following command line ipconfig/flushdns 5. Close everything out and trying connecting to the internet now. Good luck.

Posted on Aug 19, 2007

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I have installed a Netgear WNR3500U router on my home network. My Windows 7 WiFi laptop had no trouble finding the router, connecting, and accessing the internet. But our Windows Vista WiFi laptop can...

Check firewall settings in vista, might need to create exemptions to allow access. Check Antivirus settings in vista, might need to create exemptions. Quick test is to switch off both antivirus and firewall in order to establish connection. Also check if there is a newer wifi driver for your laptop.

Cannot access internet!!!!!

Using Windows Operating Systems:
Windows XP:
1.Powercycle equipment (Unplug power wait 15 seconds then plug back in)
2.Go to Start/Run/Type ncpa.cpl then hit ok.
3.Double Click Wireless Connection (Router Connection) Hit Properties.
4.Click on tcp/ip then hit Properties
5.Ensure Obtain ipaddress automatically is checked as well as Obtain a DNS server automatically is checked.
6.Restart Computer, If still unable to access internet check you Firewall:
Start/Control Panel/Windows Firewall/Change Windows Firewall Settings/Turn Off not recommended.
7.Last Go to Start/Run/CMD/Hit ok
A.Type netsh int ip reset reset.log Press Enter after every Command
B.Type netsh int ip delete arpcache
C.Type netsh winsock reset
D.Type ipconfig /flushdns
8.Restart Computer
9.If still having issues check for viruses or malware in your computer.
10..Refer to your manufacture.

Windows Vista/7:
1.Powercycle equipment (Unplug power wait 15 seconds then plug back in)
2.Go to Start/Search Bar/Type ncpa.cpl then hit Enter.
3.Right Click on your connection usually (Wireless) then click Properties.
4.Uncheck Internet Protocol Version 6 IPV6
5.Click on Internet Protocol Version 4 IPV4 Then hit Properties (Do not uncheck IPV4)
6.Ensure Obtain ipaddress automatically is checked as well as Obtain a DNS server automatically is checked.
7.Restart Computer, If still unable to access internet check you Firewall:
A.Start/Control Panel/Security/Allow Program Through Windows Firewall/General Tab/Turn Off.
8.7.Last Go to Start/All Programs/Accessories/Right Click on Command Prompt then hit Run as administrator and hit continue.
A.Type netsh int ip reset reset.log Press Enter after every Command
B.Type netsh int ip delete arpcache
C.Type netsh winsock reset
D.Type ipconfig /flushdns
9.If still having issues check for viruses or malware in your computer.
10.Refer to your manufacture.

on Jan 11, 2011 • Computers & Internet

Belkin router F5D8638-4 laptop connects but no internet access

Make sure you entered the same key exactly the same way in both the router and the computer. Also, make sure you have selected a Security protocol that is supported by the computer. Some versions of Windows do not support WPA. XP supports it but really doesn't like to auto detect it. If it's a HP laptop make sure you are using a communications channel other than 6. Some routers give you an option to select the channel HP computers don't like working with channel 6.

Cannot connect to the internet following activation of XP

did you activate the Windows Xp when you installed the XP Operating system?
you have 30 days to activate the XP, if not you will have limited use till you input the genuine serial key.
if the display changed after the activation, chance are you machine have being hijacked.
I would just take it off line and try to clean the infection.


First what type use router and you using internet firewall ya VPN
plz tell me

Home network problem.

In order to resolve this concern just disable or configure your firewall and anti virus to allow the file sharing between those 2 computers and after that ping each computer if its replying but still cannot see the shared documents, do a power cycle turn off everything for 30 seconds and power them back after 30 seconds and that should make everything work....

Don't forget to rate the soluiton FIXYA thank you......

Windows Vista home + Windows XP Professional Networking issue

Make sure domain settings to your server are correct on the notebook computer. These settings are located in the control panel of the system setting.

Whats the operating system of your server?

Make sure the firewall in windows security is turned off too. Sometimes that thing sneaks up on you.

I haven't used the home edition of Vista but another reason why it might not be working is because it isn't the business version. Microsoft might have added extra security to prevent the home version from connecting to a server. I know we use the business version of Vista at work and it is working that way on the intranet server without a problem.

I would check with Microsofts website on that.


Cant use web cam on aol

I am having issues using the Video Instant Messenger component of AOL AIM trnsp.gif Answer taken from

Why Am I Having Problems Getting Video IM to Work on My Computer?
You may need an upgraded Windows XP component to operate in conjunction with Video IM.
To use Video IM users may need an updated component of the Windows XP Operating System. Here’s how to upgrade for use with Video IM:
1.First, completely sign out of AIM and any other programs running on your computer.
2. Click here to download the file for use together with Video IM.
3. When the download is complete, click Open or Run the program from its current location.
4. Follow the instructions on screen to install.
5. When installation is complete the program will be loaded but invisible and running in the background.
6. Restart your computer and launch AIM to enjoy Video IM.

You’re behind a firewall built into most home networks or broadband routers …
Although you may not realize it, firewall software may be used by your Internet Service Provider, your company, your Windows XP operating system or even in the hardware in your home that connects you to the Internet. If you have a home network or broadband router, there is likely a firewall built into it.
If either you, or the person you want to Video IM with are behind a firewall and are having problems getting Video IM to operate, work with your Internet Service Provider, your company’s system administrator or modify your firewall software yourself to open ports 1024 through 5000.
Once these ports are opened, Video IM should work if no other issues exist.

It could be your router …
Routers are devices used by your Internet Service Provider, or installed in your home network, to distribute Internet connections. A wide variety of routers will work with Video IM. Below is a list of popular routers that work with Video IM in their default configuration.
ActionTec Geu404000-01
D-Link DI-704P
Linksys WRT54G
Linksys BEFSR41
Linksys BEFSX41
NetGear RP614
NetGear WGR614
Most other routers will also work, however, if yours does not, please report it here.
Also, be sure to follow the instructions above to install components to work with Video IM.
Remember, both you and the person you want to Video IM with may need to ensure your routers are not blocking Video IM.


Windows XP includes a built in firewall. By default, the firewall is enabled (turned on). In order to use your router, you must turn off the Windows XP firewall. Your router already provides a firewall for you so turning off the Windows XP firewall will not make your system any less secure. Follow the steps below to disable your Windows XP firewall: 1. Right-click on "My Network Places" on the Desktop. 2. Select "Properties" from the menu that is displayed. 3. Right-click on the Local Area Connection icon that corresponds to your network adapter. 4. Select "Properties" from the menu that is displayed. 5. Click the "Advanced" tab. 6. "Internet Connection Firewall" will have a checkmark next to it. Remove this checkmark by clicking it once. 7. Click "OK" to apply the change. Windows will ask you if you want to turn off the firewall. Click "Yes" You have now successfully disabled the Windows XP firewall. You are still protected by your router's firewall. You should now be able to access your router.
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