Question about Maytag Neptune MAH5500B Front Load Washer

1 Answer

Maytag Neptune front loader door latch won't release

I have a Maytage MAH4000AWW and the door latch remains locked (with door lock indicator light "on") after cycle has completed. I have tried restarting the cycle and allowing it to complete as well as unplugging the machine. Maytag support told me to remove the soap-fill compartment, pull on a red or green wire, then call repair. Are the next steps something I can do myself? How do I diagnose whether it's the latch that's failed or the control panel?

Posted by rewpa on

  • Anonymous Mar 26, 2014

    I was washing doing fine then the next load this problem started, I checked the water supply and all the connection a green light is on in the control board

  • Anonymous Mar 30, 2014

    washing cycle not completed and door is unlocked allowing to open and water flows out. does not happen all the time

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1 Answer

Tracy Farrell

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  • Master
  • 331 Answers

Rewpa, 98% chance the door latch has stuck in the locked position. Yes, follow Maytags suggestion to access the "rip cord" for the door latch... (this is the mechanical override for it) to get the door open. After it's open, run another load of wash and see if it happens again. If it does, it is the door latch assy. that's the problem. BTW, the door lock light is activated by a switch in the door latch assy. There's a "motor" in the assy... it's made of WAX! Yes, a "wax motor". Before the computer goes into spin, it sends 120V to this motor. The electricity heats the wax and it expands. As it expands, it pushes a plunger forward. This plunger trips both the door lock AND the switch. This sends the signal to the door light AND the computer saying "I'm locked! Go ahead and Spin!" When the cycle is complete, the computer drops the voltage to the wax motor. The wax cools off and contracts. This retracts the plunger... opening the door and shutting off the light. So... if this light stays on, the plunger is still extended and can be overridden using the rip cord. If this happens again, let me know and I'll step you through disassembly and replacement of the wax motor.

Posted on Aug 19, 2007

  • Thomas Holler
    Thomas Holler Oct 15, 2014

    I have the same problem. Where can you buy a wax motor? Please send step- by-step instructions and how to disassemble and replace

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touch the TIMER/CLOCK pad to display the time of day.
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If the shelves become hard to slide,
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Using the self-cleaning oven.

How to Delay the Start of Cleaning

Make sure the clock shows the correct time of day. If your model has a latch, latch the door. Touch the SELF CLEAN pad. Using the + or or the number pads, enter the desired clean time. Touch the DELAY START pad. The earliest start time you can set will appear in the display. Using the + or or the number pads, enter the time of day you want the clean cycle to start. Touch the START pad. On models without a door latch, the door locks automatically. The display will show the start time. It will not be possible to open the oven door until the temperature drops below the lock temperature and the LOCKED DOOR light goes off. The oven shuts off automatically when the clean cycle is complete. When the LOCKED DOOR light is off, slide the latch handle to the left as far as it will go and open the door. If your range does not have a latch, the door will unlock automatically. n The words LOCK DOOR will flash and the oven control will signal if you set the clean cycle and forget to close the oven door or forget to latch the door on models with a latch. n To stop a clean cycle, touch the CLEAR/OFF pad. When the LOCKED DOOR light goes off indicating the oven has cooled below the locking temperature, unlatch the door (on models with a latch) and open the door.

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Check few details :-

t the bottom of this post you will find the web address for your ranges manual and the self clean system is in side this manual.

How to self clean

If your model has a door latch, never force the latch handle. Forcing the handle will damage the door lock mechanism.
The oven door must be closed and all controls set correctly for the cycle to work properly.
Before a Clean Cycle
For the first self-clean cycle, we recommend
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or using a ventilation fan or hood.
Remove any broiler pan, broiler grid, all
cookware, probe and any aluminum foil
from the oven—they cannot withstand the
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NOTE:
If your oven is equipped with nickel oven
shelves, remove them before you begin
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If your oven is equipped with gray
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be left in the oven during the self-clean
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Soil on the front frame of the range and
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be cleaned by hand. Clean these areas with
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with clean water and dry.
Do not clean the gasket. The fiberglass
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withstand abrasion. It is essential for the
gasket to remain intact. If you notice it
becoming worn or frayed, replace it.
Wipe up any heavy spillovers on the oven
bottom.
Make sure the oven light bulb cover is in
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IMPORTANT: The health of some birds
is extremely sensitive to the fumes given
off during the self-cleaning cycle of any
range. Move birds to another well ventilated
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NOTE: Use caution when opening the upper
oven after the self-clean cycle has ended.
The oven may still be hot.


How to Set the Upper Oven for Cleaning
On models with Gas/Control Lockout,
touch and hold the Gas/Control Lockout
pad for 3 seconds to turn it off.
NOTE: The surface burners must be turned
off prior to the self-clean start time.
If your model has a latch, latch the door.
Touch the Self Clean pad.
Using the number pads, enter the
desired clean time, if a time other than
4 hours is needed.
Clean cycle time is normally 4 hours. You can
change the clean time to any time between
3 hours and 5 hours, depending on how dirty
your oven is.
Touch the Start pad.
On models without a door latch, the door
locks automatically. The display will show
the clean time remaining. It will not be
possible to open the oven door until the
temperature drops below the lock
temperature and the LOCKED DOOR
light goes off.
The oven shuts off automatically when the
clean cycle is complete.
When the LOCKED DOOR light is off,
slide the latch handle to the left as far
as it will go and open the door. If your
range does not have a latch, the door
will unlock automatically.
The words LOCK DOOR will flash and
the oven control will signal if you set
the clean cycle and forget to close the
oven door or forget to latch the door
on models with a latch.
To stop a clean cycle, touch the Clear/Off
pad. When the LOCKED DOOR light goes
off, indicating the oven has cooled below
the locking temperature, unlatch the door
(on models with a latch) and open the door
The oven door must be closed and all controls set correctly for the cycle to work properly.

How to Delay the Start of Cleaning
Make sure the clock shows the correct time
of day.
On models with Gas/Control Lockout,
touch and hold the Gas/Control Lockout
pad for 3 seconds to turn it off.
NOTE: The surface burners must be turned
off prior to the self-clean start time.
If your model has a latch, latch
the door.
Touch the Self Clean pad.
Using the number pads, enter the
desired clean time.
Touch the Delay Start pad. The earliest
start time you can set will appear in the
display.
Using the number pads, enter the time
of day you want the clean cycle
to start.
Touch the Start pad.
On models without a door latch, the door
locks automatically. The display will show the
start time. It will not be possible to open the
oven door until the temperature drops below
the lock temperature and the LOCKED DOOR
light goes off.
The oven shuts off automatically when the
clean cycle is complete.
When the LOCKED DOOR light is off,
slide the latch handle to the left as far
as it will go and open the door. If your
range does not have a latch, the door
will unlock automatically.
The words LOCK DOOR will flash and the
oven control will signal if you set the clean
cycle and forget to close the oven door or
forget to latch the door on models with
a latch.
To stop a clean cycle, touch the Clear/Off
pad
. When the LOCKED DOOR light goes
off, indicating the oven has cooled below
the locking temperature, unlatch the door
(on models with a latch) and open the door.


After a Clean Cycle
You may notice some white ash in the oven.
Wipe it up with a damp cloth after the
oven cools.
If white spots remain, remove them with a
soap-filled scouring pad and rinse thoroughly
with a vinegar and water mixture.
These deposits are usually a salt residue
that cannot be removed by the clean cycle.
If the oven is not clean after one clean cycle,
repeat the cycle.
You cannot set the oven for cooking until
the oven is cool enough for the door to
unlock.
While the oven is self-cleaning, you can
touch the Clock pad to display the time
of day. To return to the clean countdown,
touch the Cooking Time pad.
If the shelves become hard to slide, apply a
small amount of vegetable oil or cooking oil
to a paper towel and wipe the edges of the
oven shelves with the paper towel.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

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Whirlpool Flat top Accubake self clean 24 inch


Of course - Empty the oven and clear off around it.

The AUTO-CLEAN cycle time is adjustable, from 2 hours
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To Self-Clean Using AUTO-CLEAN
1. Press AUTO-CLEAN.
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4. When the self-clean cycle is complete and the oven cools,
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5. Once the oven is completely cooled, remove ash with a damp
cloth.
To Delay Start Self-Clean Using AUTO-CLEAN
1. Press AUTO-CLEAN.
2. Press the TEMP/HOUR “up” and “down” arrow pads to set
the desired self-clean cycle time.
3. Press START TIME.
4. Press the TEMP/HOUR “up” and “down” arrow pads to set
the desired start time.
5. Press START.
The oven door will automatically lock. “DOOR LOCKED” and
“CLEAN” indicator lights will be displayed.
6. When the self-clean cycle is complete and the oven cools,
the “DOOR LOCKED” and “CLEAN” indicator lights will turn
off.
7. Once the oven is completely cooled, remove ash with a damp
cloth.



Owner, Warranty, Installation and Parts manuals are here:
http://shared.whirlpoolcorp.com/product_literature/search_results.jsp?searchTerm=sf362lxst&siteCd=WHRCOM

Sometimes search links don't work when copied.
Here is the direct link to the Use and Care Guide:
http://shared.whirlpoolcorp.com/assets/pdfs/literature/Use%20and%20Care%20Guide%20-%20W10110369.pdf

Page 16 has the above instructions.

God Bless!
-Ptochos

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