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You have to remove the white protective sheet from the the lid. Once you remove it you will be able to scan film. Also make sure the lock button is not in the lock position.
Open the Canoscan Toolbox. Click the Save option. Put a check in the box that states "Display the Scanner Driver". Click Scan. Click the Advanced Mode tab. Make sure Select Source is set to "Platen". Click the Preview button at the top left
Another thing is this can be caused by a faulty FAU cable. One or more of the eight wires within this cable has fractured
I have a mp470. To scan I click start, programs, Canon utilities, MP navigator, MP navigator extention and a screen opens where I can choose scan/import from the platen or memory card. Click on "photos/documents (platen)" and follow the on screen instructions. The path should be the same for your MP240. Good luck.
It seems that the Source is improperly set in the ScanGear software interface. From the ScanGear screen (where you Preview and Scan your documents/film), click on the tab labeled 'Advanced Mode' at the top. Under 'Input Settings', in the box next to 'Select Source', choose the type of film you are scanning (usually Color Negative Film if you are scanning 35mm negatives).
i beleive we have the complete setting detail with us. 1. Press the [Send] tab. 2. Press [Address Book] ([File] or [E-mail] also acceptable). 3. Choose an e-mail address. Press [OK]. 4. Press [File Format]. Set to [PDF OCR]. Scan Settings default to 300 x 300 dpi. 5. Choose [Send Settings]. Add [Name] and [Subject] to the e-mail. 6. Or choose [Doc. Name OCR] to automatically name document using initial characters of document text. 7. Press [Done]. 8. Place the document on the platen glass or in the ADF. 9. Press [Start] to send document.
Unless there is something tricky about your problem, it is pretty straight-forward: 1 - place the original on the platen or in the ADF 2 - press "Scan" 3 - choose save to PC, save to PDF, attach to email, open with app. and press OK 4 - choose 2-sided from ADF, 1-sided from ADF, from platen and press Ok 5 - let it do its thing.
" I can only select platen as the sourc. the film setting has vanished" - I had the same problem. Unplugged the USB cable from a shared usb 2.0 hub and plugged into an old USB 1.1 dedicated port and it started working. No ideas why (perhaps in the hub it couldn't detect the scanner model correctly)