Question about Arris DCT6200 DTV Receiver

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Closed captioing OK so my bro turned on closed captioing with out knowing how HOW DO WE GET IT OFF he said the tv whent to a white LCD screen (we dont have a LCD TV its plasmA) and we cant turn it off thanks for the help if you can

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2 Answers

Anonymous

With the TV ON and the Box OFF, hit the Menu key on the box. Voila, the white screen appears. Use the remote to scroll down to CC and click "disable". This should work as it just happened to me and that's how I fixed it, good luck, MC.

Posted on Sep 15, 2007

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If you experience any of these please contact our customer care representatives via the On-Line Contact Form or call 253-2222 (Greater Portland) or 1-800-833-2253 (outside Greater Portland)..

Posted on Aug 20, 2007

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1 Answer

How do I turn off the closed captio?
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If the captions still come on even if you have them turned off on the TV, then they are coming from some other device. This is common if you are using a satellite receiver or cable converter box. These devices provide closed captioning as well, and you probably have it turned on there. Check the setting on whichever one you have, and shut off the captions. This should clear up the mystery. Thanks for using Fixya!

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1 Answer

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1 Answer

Unable to remove the closed caption through the remote control (Haier) 42 inch flat screen tv. Went through the function and selected 'No' to Closed Caption, but it does not remove it. Thanks, Sandy
I dont know what model you have i see two on there website. i read manual for one of the 42 inch lcd tvs and i do see where you confirmed you said off to closed caption mode am i correct? Ok try this turn the closed caption on and exit menu. now shut off tv and turn it back on. now go into menu and turn closed caption mode to off now and exit menu and see if that helps. ok i hope this helps ....oh i forgot to mention make sure that you didnt enable the closed captioning on your cable box remote. Just might want to check with that. It might not be your tv at all it could be the cable boxes closed captioning service. I hope some of this helps if not see if there is a factory reset in the menu.

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