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Go down further with the error message and look for the numeric code like "02 or 03 etc". If its '03' try to use another tape, to eject, open cassette door and hold until it eject(around 5 sec). If "'02" have it service by the company. If you do the job change motor bracket assembly(mode motor). Good luck.
got door open and looked in and saw what looked like the tape head sitting very slightly proud of tape and believe it or not inserted a very thin and pointy bladed knife up as far as the head then pressed it down on top of the head very lightly and the head slid down its shaft to its original position switched camcorder back on and tape then ejected as per normal and it has worked normally since and as i did'nt touch the head (face?) no damage was done and it can record and play with no problems, a little unorthodox perhaps but it worked for me and saved me a probable fortune
try removing the button cell battery, main battery, and any other power source from the camera and let it sit for one hour. THen using only the AC adaptor, see if the camera works, if it doesn't then you may have to take it to a repair shop, cause the cassette door has malfunctioned.
I had a similar problem with a Panasonic VCR. It would not eject the tape and gave an error code. I found that the door does not quite fully open, so that the top of the tape hits the door and cannot eject. If I turn off and then turn on the VCR the error code disappears. Then I press the eject button and simultaneously hold the door fully open with one finger until the tape starts to eject and clears the door.
Just had this problem myself... called Sony. Here is what I did to fix this:
1. Turn off power 2. Open the LCD Display 3. Press "Reset" with paperclip/pen 4. Unplug ANY wires connected to the camcorder 5. Eject battery 6. Plug in DC charger 7. Power on 8. Attempt to eject tape 9. At this point, the metal tape holder comes out but refuses to open... slightly "close" the portion of the camcorder that has the button to eject the tape, and then open it fully again (you'll hear a click, this signals the device that the 'hatch' is open and to eject). 10. The metal door *should* pop out and allow you to withdraw the tape.
I've tried 4 different cassettes and about 2 seconds after hitting play, I get the error every time... my solution: Not going to try to play my tapes on the camcorder anymore... will find another player to play Hi8 MP cassettes. Unknown if able to record to tape as of yet.